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2 days ago
Job Title: Account Manager
">We are seeking an experienced Account Manager who loves promoting cloud infrastructure or DevOps products. As a member of our growing Sales team, you'll work alongside the founding team and engineers to dramatically influence the future of our users' infrastructure and help us develop new sales channels by reaching diverse audiences throughout organizations.
">Job Description:
- Build and maintain strong, long-lasting relationships with our post-sale customers.
- Act as the primary point of contact for existing customers, addressing their needs and concerns.
- Manage a dedicated book of business, ensuring customer satisfaction.
- Monitor and report on account performance (on the business and technical fronts) and echo back the customers' feedback.
- Identify opportunities for upselling and cross-selling within our existing customers.
- Perform engaging demos for additional stakeholders, while collaborating with the sales teams.
- Achieve expansion and Renewal targets and contribute to the overall revenue growth of the company.
- Identify and resolve issues and challenges, attempting to address such issues in a proactive manner.
- Escalate complex problems to appropriate internal teams and ensure timely resolution.
- Maintain accurate and up-to-date updates of client interactions, account status, and expansion activities.
Requirements:
- Proven experience as an Account Manager and customer Success Manager in a similar company (tech-oriented, B2B) - minimum 3 years.
- Strong interpersonal and communication skills.
- Organizational and multitasking abilities.
- Ability to work independently, proactively and as part of a team.
- Proficiency in CRM platforms (Salesforce).
- Strong problem-solving skills and a proactive approach.
Preferred Qualifications:
- Experience in Cloud technologies.
- Familiarity with K8s, containers, AWS/GCP/Azure.
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