Teller Supervisor

7 days ago


Schiller Park, Illinois, Israel beBee Careers Full time
Customer Service Supervisor Job Description

The Customer Service Supervisor is responsible for overseeing the day-to-day operations of a team of customer service representatives. This role requires strong leadership and organizational skills to effectively manage tasks, delegate duties, and motivate staff to provide exceptional customer experiences.

Main Responsibilities:

  • Supervise a team of customer service representatives to ensure high-quality service delivery.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Maintain accurate records and reports to track performance metrics.
  • Participate in hiring, training, and development of new team members.
  • Ensure compliance with all relevant policies, procedures, and regulatory requirements.

Qualifications:

  • Previous experience as a supervisor or team leader in a customer-facing role.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong analytical and problem-solving skills.
  • Degree in Business Administration or related field (desired).

Benefits:

  • Competitive salary and bonus structure.


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