
Branch Team Lead
6 days ago
Role Overview
">The Teller Supervisor is a key member of our branch team, responsible for supervising the activities of teller staff and ensuring that all branch functions are carried out efficiently.
">This role requires strong leadership and organizational skills, as well as excellent customer service and communication skills.
">As a Teller Supervisor, you will be responsible for:
">Supervising the activities of teller staff.
Ensuring that all branch functions are carried out efficiently.
Providing excellent customer service.
Recognizing potential cross-selling opportunities and directing customers to relevant bank personnel.
Taking a proactive approach to resolving operational issues and making exceptions to policy as needed.
Identifying and reporting potential fraud to management.
Performing routine monthly audits and daily/monthly sales tracking.
Participating in hiring, onboarding, training, and ongoing development of teller staff, including performance reviews.
Requirements
">Previous experience as a teller required.
3-5 years of supervisory experience preferred, preferably within a financial institution.
Excellent customer service and communication skills.
Ability to travel between branches may be necessary.
Ability to lift 30 lbs.
Ability to stand for long periods of time.
Bilingual Spanish preferred.
Benefits
">Medical Insurance.
Dental Insurance.
Vision Insurance.
Life Insurance.
Accidental Death and Dismemberment.
Short-term and Long-term Disability Insurance.
Parental Leave.
Employee Assistance Program (EAP).
Traditional and Roth 401(k) with company match.
Flexible Spending Account (FSA).
Employee Stock Purchase Plan at 5% discount.
Critical Illness Insurance.
Accident Insurance.
Transportation and Commuting Benefits.
Banking Benefits.
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