Customer Service Training Specialist

1 week ago


Oak Park, Michigan, Israel beBee Careers Full time

Conduct Engaging Development Training Sessions

  • Develop and deliver high-quality training programs to enhance the skills of employees.
  • Mentor employees and provide guidance on their performance progress.
  • Assess departmental training needs and implement improvements to processes and procedures.
  • Serve as a liaison between the corporate training team and other departments.

Responsibilities:

  1. Training Development: Create engaging development training sessions using various techniques.
  2. Mentorship: Mentor employees, report their performance progress to management.
  3. Needs Assessment: Assess department training needs, improve processes and procedures.
  4. Liaison Role: Serve as a liaison to the corporate training team.

Requirements

  • Bachelor's degree in adult learning, corporate training or related area, or equivalent experience.
  • Experience with existing and emerging training methods and tools.
  • Proficient in Microsoft Office.
  • Excellent communication, interpersonal and leadership skills.

Benefits

  • Complete health insurance coverage.
  • 401(k) with 6% employer match starting day one.
  • Multiple bonus programs.
  • Paid holidays and generous paid time off.
  • Tuition Assistance Program covering professional continuing education.


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