Customer Support Engineer

1 week ago


Yehud Monosson Center District, Israel IAI - Israel Aerospace Industries Full time ₪40,000 - ₪80,000 per year

We're looking for a
Customer Support Engineer
for our civil aviation clients at our Aircraft Conversions and Upgrades Division .

The Position includes:

  • Provide ongoing support for the global fleet of cargo aircraft converted by IAI.
  • Deliver prompt and efficient engineering/technical responses to customers worldwide.
  • Manage operational and maintenance documentation.
  • Administer the customer portal/website.
  • Monitor the global fleet of converted aircraft.
  • Track customer complaints and conduct customer satisfaction surveys.

What We're Looking For:

  • Academic degree / certified practical engineer (CPE) / technician in Mechanical Engineering, Electrical & Electronics Engineering, or Aeronautics – mandatory.
  • Minimum of 3 years of experience in the aviation industry – mandatory.
  • High-level proficiency in English (speaking, reading, and writing) – mandatory.
  • Proficiency in Microsoft Office tools – mandatory.
  • At least 3 years of experience in engineering support for customers and/or suppliers – advantage.
  • Familiarity with SAP and Mantra systems – advantage.

Good to know:

As a global leader in the aerospace industry, IAI's Aviation Group is involved in all aspects of aviation – from design and development, through engineering and manufacturing of aircraft structures and complete airplanes, to testing and certification.



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