Global Information Technology Manager

Insightec is a growing medical technology company transforming patient lives through innovative incisionless surgery.

Our culture is as unique as our people, a diverse global team, with different ideas, skills, interests, and cultural backgrounds driven by our core values – Our Patients, Integrity, Team, Quality and Innovation.

Our dedication to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare is what bonds us as a Team. We work together in a dynamic collaborative environment to deliver successfully while believing in and driving a life-work balance philosophy that encourages our employees to do things that are meaningful outside of work. Every role is significant, your voice is heard, and your ideas are encouraged. We challenge and empower our people to be great at what they do while providing a flexible work environment.

Walking through our corridors, you will be inspired by stories of career journeys at Insightec. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With over 450 employees in Israel - Haifa and K. Ono, Miami and Dallas, Shanghai, Tokyo, and Europe, we offer in each region competitive perks and benefits.

Do the most meaningful work of your career by joining us on our mission to transform tomorrows, today.

About the Role

We are seeking a highly skilled Global IT Manager to join our global medical device company. The successful candidate will lead IT operations with a strong focus on cybersecurity, cloud infrastructure, service delivery, helpdesk management, and project execution. This role is critical to ensuring our IT systems remain secure, efficient, and future-ready, supporting our mission to deliver innovative healthcare solutions worldwide.

What you will be doing:

IT Operations & Infrastructure

• Manage and optimize IT infrastructure, including servers, networks, cloud platforms, and enterprise systems.
• Ensure system availability, performance, and scalability to support business growth.
• Guarantee compliance with corporate IT policies and medical device industry regulations.

Cybersecurity

• Lead the company's cybersecurity strategy, policies, and tools to safeguard sensitive medical and business data.
• Conduct regular risk assessments, vulnerability scans, and penetration testing.
• Oversee incident response, disaster recovery, and business continuity planning.

Cloud & Service Management

• Manage cloud environments (Azure/AWS/Google Cloud), ensuring security, cost optimization, and scalability.
• Implement service-oriented IT processes (ITIL framework) to improve reliability and efficiency.
• Oversee vendor and service provider relationships.

Helpdesk & Organizational Service Framework

• Lead and develop the IT Helpdesk function, ensuring excellent user support and service quality.
• Establish and manage an organizational service framework to define, monitor, and improve IT service levels (SLAs/OLAs).
• Drive continuous improvement in IT support processes, knowledge base, and self-service tools.

Innovation & Technology Enablement

• Identify, evaluate, and introduce emerging technologies to enhance IT operations, security, and user experience.
• Promote automation, AI-driven tools, and modern collaboration platforms to streamline IT services.
• Act as a technology champion, driving innovation across the organization.

Project Management

• Lead cross-functional IT projects from initiation to delivery, ensuring on-time and on-budget execution.
• Collaborate with business leaders to align IT initiatives with corporate strategy.
• Drive digital transformation projects to enhance collaboration, security, and productivity.

Leadership & Team Management

• Supervise and mentor IT team members, including infrastructure and helpdesk staff.
• Foster a culture of accountability, continuous improvement, and knowledge sharing.

• Build strong relationships with global IT counterparts and local business leaders.

• Working according to Insightec Quality Policy, relevant Quality Procedures & Standards, and privacy & safety rules.

What you have:

• Bachelor's degree in Computer Science, Information Systems, or related field (Master's degree preferred).
• 7+ years of IT experience, with at least 3 years in a managerial role in a global company.
• Strong expertise in cybersecurity, cloud infrastructure (Azure/AWS/Google Cloud), networking, and enterprise systems.
• Proven experience in helpdesk management, IT service delivery, and service frameworks (ITIL/ISO standards).
• Demonstrated ability to bring innovation and new technologies into IT operations.
• Track record of successful IT project management in global or regulated environments.
• Knowledge of ISO 27001, GDPR, HIPAA, and other compliance standards relevant to medical devices and healthcare.
• Excellent communication, leadership, and stakeholder management skills.
• Fluency in English (written & spoken).
• Experience from a medical device company – advantage.