Customer & Account Specialist - Respiratory

Job Description
Our Marketing team are passionate about bringing our medicines and vaccines to our customers around the world.

Through digital listening and patient analytics, we are able to understand our customers' needs and strive to provide solutions to meet them.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources.

We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

As the Customer and Account Specialist, you will be responsible for managing a territory of several accounts and will establish and develop long standing relationships with a variety of customers across the Respiratory therapy area.

What You Will Do

• Implement product strategy and tactics in the field.
• Identify key customers, define strategy and tactics of their development on the territory.
• Create and manage long-term relationships and partnerships.
• Identify customer needs, create business opportunities and customer solutions.
• Achieve/exceed sales targets and agreed KPI's of personal priorities.
• Analyze territory and accounts sales, CLM dashboard, and translate to action plans.
• Organize and implement tailored made activities for own territory.
• Implement and manage local unit's projects.

What You Will Need

• Educated to degree B.A level
• Previous successful experience as a sales representative within a hospital setting
• Experience with Pulmonologists / Rheumatologist / Cardiologists would be an advantage
• Experience with the launch of new products and areas is also an advantage.
• High scientific level abilities with the ability to delve into medical and scientific information and to transfer it into marketing messages.
• Managing high level medical discussions with a proactive "can do" attitude with strong analytical and customer facing skills.
• Excellent selling skills with the ability to to create and manage long-term relationships and partnerships
• Outstanding communication skills and flexibility
• Strategic thinking, planning skills
• Self-motivated with the ability to perform with a high level of independence.
• Digital savvy, understanding the impacts as a key to the success.

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Required Skills
Account Planning, Adaptability, Communication, Customer Strategy, Hospital Sales, Interpersonal Relationships, Product Strategies, Pulmonology, Relationship Management, Rheumatology, Sales Calls, Sales Metrics, Sales Presentations, Sales Territory Management, Self Motivation

Preferred Skills
Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status
Regular

Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Not Applicable

Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
12/10/2025

• A job posting is effective until PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Requisition ID
R374566