Customer Success Manager

2 weeks ago

Hod HaSharon Center District, Israel Altius Global Full time ₪90,000 - ₪120,000 per year

~ We're Hiring: Customer Success Manager (Early Hire)

Are you passionate about fintech and building strong client relationships? Join Altius, an AI-powered SaaS startup reshaping wealth management, and make an impact from day one.

~ About the Role

We're looking for our first Customer Success hire — someone ambitious, adaptable, and excited to grow with us. You'll work directly with the CEO and leadership team, owning client success and shaping how we build long-term relationships. This is not a hand-held role: you'll have autonomy, responsibility, and the chance to make your mark.

~ What You'll Do

  • Ensure Client Success: Build and nurture lasting relationships with clients.

  • ⁠⁠Onboard & Adopt: Train users, build implementation plans, and drive time-to-value.

  • ⁠Drive Outcomes: Set success plans, monitor account health, and proactively remove blockers.

  • ⁠Support Clients: Manage the support queue and work with Product on solutions.

  • ⁠Expand Accounts: Identify upsell/cross-sell opportunities and coordinate with sales.

  • ⁠Voice of the Customer: Surface insights to influence product and strategy.

~ What You Bring

  • 1–2 years in Customer Success, Account Management, or a client-facing role (SaaS/fintech a plus).

  • Strong communication skills and fluent English.

  • Tech savvy, comfortable with CRM tools (HubSpot, Salesforce, etc.).

  • Growth mindset, adaptability, and eagerness to learn fast.

- Experience in wealth management or financial services is a plus.

~Why Join Us

Early-hire seat at the table with direct CEO access.

Autonomy and responsibility in a fast-growing startup.

Be part of a mission-driven team transforming alternative investments.

~How to Apply

  • Send your CV & Video-link to .capital

~Video-link

A short 90-second selfie video introducing yourself. ⁠Tell us:

  • Who you are

  • ⁠Why you're excited about Altius

  • A quick example of how you've helped a client succeed

No need to polish — we just want to see how you communicate.

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