Onboarding Manager

3 days ago

Tel Aviv, Tel Aviv, Israel riverside Full time ₪60,000 - ₪120,000 per year

is your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversations—anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where you're located. By removing all barriers between idea and expression, we empower anyone to create stories and conversations that engage their audience and inspire the world.

About the Role

Riverside is growing rapidly, and we're seeking a Customer Enablement Manager to join our Customer Success team. In this role, you'll be instrumental in ensuring our customers get the most out of Riverside's solutions from the start. You will lead onboarding sessions, train customers on new features, and create impactful resources to support both customers and our internal teams. Your efforts will directly influence customer satisfaction and retention, making you a key contributor to our success.

This is a full-time hybrid position, Monday to Friday, from 12:00 PM to 9:00 PM

Responsibilities

  • Conduct live onboarding and training sessions for new customers to ensure seamless adoption of Riverside's solutions.
  • Educate existing customers on new features and updates to maximize their value from our platform.
  • Create and maintain customer-facing resources, including training decks, guides, and workshops.
  • Collaborate with the Sales and Customer Success teams to ensure smooth customer handoffs and a cohesive experience.
  • Support the onboarding and ongoing training of new hires within the Customer Success team, ensuring they are up-to-date with the latest features and best practices.
  • Proactively identify customer needs and milestones, driving them toward achieving their "first value."
  • Monitor customer health and address potential risks to minimize churn.
  • Partner with product and marketing teams to ensure resources reflect the latest developments and best practices.
Requirements
  • Background in audio and video production (hands-on experience using content creation or editing tools- big advantage)
  • Proven experience in a customer-facing role, ideally within a SaaS environment.
  • Fluent English – written and spoken
  • Strong ability to explain technical concepts in a clear and engaging way.
  • Experience creating and delivering training or educational content.
  • Excellent communication and organizational skills, with attention to detail.
  • Proactive, customer-focused mindset and passion for helping others succeed

  • Partner Onboarding Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Rapyd Full time ₪70,000 - ₪120,000 per year

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...

  • Partner Onboarding Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Rapyd Full time ₪70,000 - ₪120,000 per year

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...

  • Onboarding Project Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Pagaya Full time ₪120,000 - ₪180,000 per year

    About PagayaPagaya is a global technology company making life-changing financial products and services available to more people nationwide, as it reshapes the financial services ecosystem. By using machine learning, a vast data network and a sophisticated AI-driven approach, Pagaya provides comprehensive consumer credit and residential real estate solutions...

  • Customer Onboarding Manager- German Speaking

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel XM Cyber Full time ₪90,000 - ₪120,000 per year

    XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker's perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.OurCustomer...

  • Customer Onboarding Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Insait Full time ₪90,000 - ₪120,000 per year

    About the jobRole OverviewOversee client onboarding and integrations, working closely with business, product, and development teams. This role requires strong project management skills to ensure smooth cloud and on-prem implementations while leveraging high- level knowledge of Docker, APIs, and integrations. Maintain strong communication with stakeholders...

  • Panax- Technical Onboarding Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Team8 Full time ₪90,000 - ₪120,000 per year

    Panax is a well funded Series A Fintech startup based in Tel Aviv and New York. Our mission is to empower finance teams to efficiently and easily manage cash and liquidity. We are building a cash flow management platform that enhances the ability to manage cash and liquidity effectively.This is a great opportunity to join our Ops team as a Technical...

  • Customer Onboarding Specialist

    5 days ago

    Tel Aviv, Tel Aviv, Israel INCRMNTAL Full time ₪104,000 - ₪130,878 per year

    We are a highly technological startup founded by successful serial entrepreneurs and a strong team with the vision to evolve digital marketing from the measurement of traffic to measuring VALUE.Advertising for the past 100+ years has faced a strange dilemma: "Half the budget I spend on Advertising is wasted. The problem is – I don't know which half" (John...

  • Technical Onboarding Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel MateHR Full time ₪120,000 - ₪240,000 per year

    Tel Aviv, IsraelFull-timeHybrid (3 days on-site / 2 days)About The TeamOur client is a fast-growing HR-tech product group that blends AI, automation, and deep enterprise integrations to help global organisations improve hiring productivity, diversity programs, internal mobility, and total talent management. The team works in short feedback loops, values...

  • Platform and Onboarding Associate

    2 days ago

    Tel Aviv, Tel Aviv, Israel Wolt Full time ₪30,000 - ₪60,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Implementation Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Olive Systems Full time ₪90,000 - ₪120,000 per year

    Location: Israel (IL Office, Hybrid)Hiring for: CymbioVia: 5CandidatesAbout CymbioCymbio is transforming how commerce and business relationships are initiated and conducted. Their mission is to enable companies to seamlessly connect, scale, and automate the full cycle of digital commerce—from strategy and technology to daily operations. Cymbio is building...