Customer Onboarding Manager- German Speaking

2 weeks ago

Tel Aviv, Tel Aviv, Israel XM Cyber Full time ₪90,000 - ₪120,000 per year

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker's perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.

Our
Customer Onboarding Managers
(COM) are the face of XM Cyber to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the XM Cyber platform quickly and effectively, setting them up for long-term success.

Responsibilities

  • Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality
  • Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training
  • Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations
  • Project Management: Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally
  • Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast
    time to value
  • Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution
  • Issue Resolution: Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions
  • Feedback and Improvement: Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements
  • Customer Relationship Management: Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase
  • Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey

Requirements

  • Minimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer success
  • Experience working for a SaaS company - Must
  • Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues
  • Strong presentation skills to all levels on the customer side
  • Strong analytical and goal-oriented mindset backed by project management skills
  • Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship
  • Managed/onboarded fortune 500 customers
  • Highly technical
  • Have the ability to identify upsell/cross sell opportunities.
  • Managing a portfolio of fortune 500 customers onboarding delivering on time and with quality.
  • Ability to execute projects in Agile and waterfall methodologies
  • Native-level German- Must
  • Fluent in English - Must
  • Fluent in Spanish and Portuguese- Advantage

Advantage

  • Experience with networking - Advantage
  • Experience with cyber security - Advantage
  • Fluent in either of the following languages: Spanish, French
  • Knowledge in Salesforce - Advantage
  • PMP or other relevant certifications

  • Customer Success Manager IL and EMEA, External Risk Management

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Cyberint, a Check Point Company Full time ₪90,000 - ₪120,000 per year

    Cyberint,a market leader in External Risk Management, helping organizations to accelerate the detection, response and remediation of their external threats, was recently acquired byCheck Pointand is looking for aCustomer Success Manager to cover our team in EMEA and bolster our Customer Success team.If you're driven by the challenge of enhancing...

  • Business Development Representative- German Speaker

    3 days ago

    Tel Aviv, Tel Aviv, Israel Semperis Full time ₪120,000 - ₪180,000 per year

    At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity...

  • Business Development Representative- German Speaker

    3 days ago

    Tel Aviv, Tel Aviv, Israel Semperis Full time ₪90,000 - ₪120,000 per year

    At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity...

  • Business Development Representative- German Speaker

    2 days ago

    Tel Aviv, Tel Aviv, Israel Semperis Full time ₪60,000 - ₪120,000 per year

    At Semperis, our mission is to be a Force for Good. Starting with being a great place to work. We believe that when people feel valued, supported, and empowered, they do their best work. That's why we focus on creating an employee experience rooted in purpose, growth, and balance. Semperis has been recognized as one of America's Fastest-Growing Cybersecurity...

  • Customer Onboarding Specialist

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Insait Full time ₪90,000 - ₪120,000 per year

    About the jobRole OverviewOversee client onboarding and integrations, working closely with business, product, and development teams. This role requires strong project management skills to ensure smooth cloud and on-prem implementations while leveraging high- level knowledge of Docker, APIs, and integrations. Maintain strong communication with stakeholders...

  • Part-Time Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Aquant Full time ₪40,000 - ₪60,000 per year

    Aquant is the Agentic AI platform purpose-built for service organizations that maintain complex equipment. Unlike generic AI tools, Aquant combines domain expertise with intelligent agents that capture and apply institutional knowledge across service teams. By analyzing service data, from manuals to technician notes, Aquant improves troubleshooting,...

  • Customer Onboarding Specialist

    5 days ago

    Tel Aviv, Tel Aviv, Israel INCRMNTAL Full time ₪104,000 - ₪130,878 per year

    We are a highly technological startup founded by successful serial entrepreneurs and a strong team with the vision to evolve digital marketing from the measurement of traffic to measuring VALUE.Advertising for the past 100+ years has faced a strange dilemma: "Half the budget I spend on Advertising is wasted. The problem is – I don't know which half" (John...

  • Onboarding Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel riverside Full time ₪60,000 - ₪120,000 per year

    is your online studio for high-quality recordings and incredibly smart and fast editing. It's powered by AI, but built for human conversations—anything from podcasts to video marketing is captured with 4K video quality and crystal-clear audio, no matter where you're located. By removing all barriers between idea and expression, we empower anyone to create...

  • Partner Onboarding Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Rapyd Full time ₪70,000 - ₪120,000 per year

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...

  • Partner Onboarding Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Rapyd Full time ₪70,000 - ₪120,000 per year

    Rapyd has unified payments, payouts and fintech on one worldwide platform, and we're assembling the world's best team to liberate global commerce. With offices in Tel Aviv, Amsterdam, Singapore, Iceland, London, Dubai, Hong Kong, and the U.S., the opportunities at Rapyd are limitless.We believe in straight talk, quick decisions, strong execution and elegant...