IT Support Team Lead

2 weeks ago

Tel Aviv, Tel Aviv, Israel AIDOC Full time ₪90,000 - ₪120,000 per year
About The Position

Aidoc is recruiting an IT Support Team Lead (Temporary Position) in Tel Aviv. Join our team

About Aidoc

Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc's AI is always on, running in the background to change the foreground.

Our solutions are used in more than 1000 hospitals, including leading health systems in the US. Funded by some of the industry's leading VC's, Aidoc has raised more than $250 million to date, and was chosen as one of TIME's 50 most genius companies.

About this role

You wiil be responsible for overseeing the daily operations of the Tier 1 IT Support team, while also participating as an active, hands-on team member.

As a Team Lead, you will focus on delivering exceptional support to Aidoc employees through our centralized IT Service Desk. You'll lead by example, organize work, build reports, handle escalations, and assist with ad hoc projects and training.

The role includes managing a global team, combined with hands-on work.

A key aspect of your role will be identifying workflow gaps within the support model and developing solutions to bridge them.

The IT Support Team Lead will work within the IT department and report directly to the Director of IT.

Responsibilities
  • Oversee the day-to-day operations of the IT Service Desk Support Team
  • Act as a hands-on, provide oversight, coaching, and training to the relevant IT support staff
  • Be the Main point of contact for Service Desk escalations
  • Record and track team SLAs and highlight workflow gaps
  • Provide support where needed for both internal and external employees.
  • Work with various parties to create any relevant support material for the team
  • Review all technical support-related processes and documentation for continuous improvement.
  • Ensure compliance with company IT and security policies/standards.
  • Manage and track IT Equipment inventory.
Requirements
  • At least 2 years of management experience, preferably in a global environment, overseeing multi-site operations.
  • Excellent communicator, both oral and written.
  • Strong problem-solving and communication skills
  • Strong analytical skills to investigate and resolve customer support tickets
  • Able to multitask efficiently under time pressure
  • Able to work with cutting-edge technology and assimilate information rapidly
  • Strong hands-on experience with multiple operating systems, including installation, configuration, and maintenance of Windows, macOS, and Linux environments.
  • Strong Experience with inventory or operational systems, such as Google Workspace, Okta, Azure, JumpCloud, or similar identity and asset management platforms.
  • Proven experience in managing a service and support-focused team culture
Working at Aidoc

Our perks:

  • Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients' lives)
  • Office close to HaShalom train station with free parking
  • Stocked up kitchen & meal card
  • Breakfast and lunch are made by our personal chef
  • Wellness- yoga, pilates, and functional workouts in the office
  • Amazing culture - collaborative, transparent & fun
  • Attractive compensation package & benefits

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