Customer Support Team Lead

2 weeks ago

Tel Aviv, Tel Aviv, Israel wolt Full time ₪120,000 - ₪150,000 per year
About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers, restaurants, and couriers.

As a Remote Customer Support Team Lead, you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. You'll create a supportive and motivating environment that empowers your team to deliver exceptional service — even from afar.

What You'll Be Doing

Day-to-day in this role, you'll:

  • Lead and manage a remote customer support team, fostering a professional, growth-oriented, and collaborative culture.
  • Monitor team performance, KPIs, and productivity, ensuring operational excellence and continuous improvement.
  • Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance.
  • Collaborate closely with other departments to improve customer experience and streamline communication.
  • Participate in leadership discussions and contribute to team-wide decisions and strategy.
  • Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment.
Our Humble Expectations
  • Proven experience leading a customer support team, including setting performance targets, providing feedback, and fostering a positive and inclusive team culture.
  • Strong communication and organizational skills, with the ability to lead a remote team effectively.
  • Availability for a full-time position, Sunday through Thursday.
  • Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month).
  • Ability to work one evening shift per week (13:00–22:00).
What we offer
  • A dynamic and fast-paced working environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team culture.
  • Competitive salary and benefits package.
Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

  • Customer Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Wolt Full time ₪120,000 - ₪360,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • IT Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel AIDOC Full time ₪90,000 - ₪120,000 per year

    About The PositionAidoc is recruiting an IT Support Team Lead (Temporary Position) in Tel Aviv. Join our teamAbout AidocAidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work...

  • IT Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Aidoc Full time ₪90,000 - ₪120,000 per year

    Aidoc is recruiting an IT Support Team Lead (Temporary Position)  in Tel Aviv. Join our team About AidocAidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a...

  • IT Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Aidoc Full time ₪90,000 - ₪120,000 per year

    About aidoc:Aidoc is a pioneering force in clinical AI. Our clinical AI imaging solutions help physicians quickly identify and diagnose urgent cases and improve patient outcomes. We analyze and aggregate medical data to enable care teams to work seamlessly with a continued focus on the patient. Aidoc's AI is always on, running in the background to change the...

  • Technical Support Team Lead

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪80,000 - ₪120,000 per year

    Why Join Us?Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.We are looking for a sharp Technical Support Team Leader to join our R&D Organization and Lead a global team of passionate and...

  • Technical Support Team Lead

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Cyberint, a Check Point Company Full time ₪90,000 - ₪120,000 per year

    Check Point Infinity External Risk Management, otherwise known as Cyberint, continuously reduces external cyber risk by managing and mitigating an array of external cyber security threats with one unified solution.We are looking for a sharp Technical Support Team Leader to join our R&D Organization and Lead a global team of passionate and talented Tier 1 -...

  • Customer Support

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Ontopo Full time ₪30,000 - ₪60,000 per year

    About OntopoOntopo is Israel's leading platform for restaurant reservations and management.Over 70% of the country's top restaurants and bars operate with Ontopo, and more than 2.5 million diners use it every month.Our platform serves a wide range of clients – from fine-dining establishments to national chains – with an advanced technological system for...

  • Customer Experience Team Lead

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Neema Full time ₪60,000 - ₪120,000 per year

    Our MissionOur vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.Our platform does just that, without depending on the traditional banking system.We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.Using cutting-edge...

  • Customer Experience Team Lead

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Neema - Better Than a Bank Full time ₪80,000 - ₪120,000 per year

    Our MissionOur vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.Our platform does just that, without depending on the traditional banking system.We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.Using cutting-edge...

  • Head Of Customer Support

    10 hours ago

    Tel Aviv, Tel Aviv, Israel Seraphic Security Full time ₪120,000 - ₪180,000 per year

    The browser has become the main productivity tool for employees due to driving trends like working remotely, BYOD, and web-based SaaS applications. At Seraphic, we are revolutionizing browser security. Our patent-pending technology offers unmatched protection against zero-day attacks, phishing, and malicious downloads. By operating at the core of the...