Customer Support Team Lead

1 week ago

Tel Aviv, Tel Aviv, Israel Wolt Full time ₪120,000 - ₪360,000 per year

About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

Our outstanding Customer Support team is the backbone that keeps the entire operation running smoothly. We ensure seamless interactions between customers, restaurants, and couriers.

As a
Remote Customer Support Team Lead
, you will guide and inspire a distributed team while maintaining a high standard of service for our customers and partners nationwide. You'll create a supportive and motivating environment that empowers your team to deliver exceptional service — even from afar.

What You'll Be Doing
Day-to-day in this role, you'll:

  • Lead and manage a remote customer support team, fostering a professional, growth-oriented, and collaborative culture.
  • Monitor team performance, KPIs, and productivity, ensuring operational excellence and continuous improvement.
  • Conduct regular one-on-one feedback and coaching sessions to drive engagement and performance.
  • Collaborate closely with other departments to improve customer experience and streamline communication.
  • Participate in leadership discussions and contribute to team-wide decisions and strategy.
  • Attend occasional in-person meetings and team sessions as part of maintaining connection and alignment.

Our Humble Expectations

  • Proven experience leading a customer support team, including setting performance targets, providing feedback, and fostering a positive and inclusive team culture.
  • Strong communication and organizational skills, with the ability to lead a remote team effectively.
  • Availability for a full-time position, Sunday through Thursday.
  • Willingness to attend periodic in-person meetings with Eilat Team (approximately once or twice a month).
  • Ability to work one evening shift per week (13:00–22:00).

What we offer

  • A dynamic and fast-paced working environment.
  • Opportunities for professional growth and development.
  • A collaborative and supportive team culture.
  • Competitive salary and benefits package.

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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