Customer Experience Team Lead

1 week ago

Tel Aviv, Tel Aviv, Israel Neema Full time ₪60,000 - ₪120,000 per year

Our Mission

Our vision is to let everyone enjoy financial freedom, regardless of their banking status, credit score, or other obsolete metrics.

Our platform does just that, without depending on the traditional banking system.

We provide digital financial services for a variety of populations, serving tens of thousands of customers every month.

Using cutting-edge technologies and our global financial network, we provide our customers, individuals, or businesses, advanced services including multi-currency accounts, international Visa cards, and real-time cross-border payments, with expertise in hard-to-reach destinations.

Key Responsibilities:

  • Manage the daily operations of the T1+ T2 customer experience team, including one-on-one meetings, task allocation, monitoring, and performance tracking.
  • Conduct daily, weekly, and monthly quality control checks on calls, inquiries, and chats, providing professional feedback to improve performance.
  • Lead the team to achieve service, quality, and SLA targets.
  • Mentor, guide, and provide professional training to team members, including building individual development plans.
  • Identify professional and operational gaps and implement continuous improvement processes.
  • Handle and oversee complex customer inquiries and complaints to ensure high customer satisfaction.
  • Update and implement customer service procedures and best practices on an ongoing basis.
  • Analyze customer feedback and trends, identify potential issues, and share reports and insights with the Customer Experience Manager.
  • Monitor key performance indicators (KPIs) and produce reports to drive continuous service quality improvement.

Qualifications and Skills:

  • Minimum of 3 years of proven experience in managing a customer service, technical support, or operational team – required.
  • Strong verbal and written communication skills in both Hebrew and English.
  • Proven experience in conducting quality control checks and providing effective feedback – required.
  • Demonstrated ability to lead a team to meet performance and quality targets.
  • Advanced computer literacy and proficiency in CRM systems – required (experience with Intercom, Zendesk, or Salesforce is an advantage).
  • Ability to work effectively under pressure and in a fast-paced environment.
  • High service orientation combined with operational understanding and strong problem-solving skills.
  • Positive attitude and a genuine desire to help others.

  • Customer Experience Team Lead

    7 hours ago

    Tel Aviv, Tel Aviv, Israel Tailor Brands Full time ₪80,000 - ₪120,000 per year

    About Tailor BrandsWe are Tailor Brands, a company at the forefront of helping small businesses succeed. Our all-in-one platform empowers over 40 million entrepreneurs worldwide to launch, manage, and grow their businesses. At the heart of our solution is the Guidance Engine, which creates a personalized plan for every new business and simplifies the entire...

  • Customer Experience Team Lead

    1 week ago

    Tel Aviv, Tel Aviv, Israel Gett Full time ₪90,000 - ₪120,000 per year

    Gett is looking for an outstanding Team Lead who will join us and be part of the Customer Experience management team.In the role, you will responsible for:Manage a team of 15 representatives and 4 seniors that provides service by phone to drivers and customers, 24/7.Make provision for a change of mode of operation when the existing one isn't producing...

  • Customer Experience Team Lead

    6 days ago

    Tel Aviv, Tel Aviv, Israel Gett Full time ₪60,000 - ₪120,000 per year

    Gett is looking for an outstanding Team Lead who will join us and be part of the Customer Experience management team.In the role, you will responsible for:Manage a team of 15 representatives and 4 seniors that provides service by phone to drivers and customers, 24/7.Make provision for a change of mode of operation when the existing one isn't producing...

  • Customer Experience Lead

    1 week ago

    Tel Aviv, Tel Aviv, Israel riverside Full time ₪60,000 - ₪120,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • Customer Experience Lead

    1 week ago

    Tel Aviv, Tel Aviv, Israel Riverside Full time $60,000 - $120,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • Technical Customer Experience Lead

    4 days ago

    Tel Aviv, Tel Aviv, Israel GenieLabs Full time ₪100,000 - ₪120,000 per year

    About the RoleYou'll lead the customer experience function at GenieLabs, combininghands-on creative expertisewithstrategic operational ownership.You'll guide gaming studios through onboarding, dataset setup, and day-to-day generation workflows — while also designing scalable systems and processes that ensure every customer achieves measurable success.This...

  • Backend Team Lead

    7 hours ago

    Tel Aviv, Tel Aviv, Israel my team Full time ₪80,000 - ₪120,000 per year

    We are seeking a skilled and experienced Backend Team Lead to manage and mentor a small but dynamic team, consisting of 2 backend developers and 1 frontend developer. This role involves both personal and professional leadership, including overseeing task progress, providing technical problem-solving support, and guiding the developers' growth. The successful...

  • Customer Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel wolt Full time ₪120,000 - ₪150,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Customer Support Team Lead

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Wolt Full time ₪120,000 - ₪360,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...

  • Customer Support Team Lead

    7 hours ago

    Tel Aviv, Tel Aviv, Israel Wolt Full time ₪40,000 - ₪80,000 per year

    About WoltAt Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on...