Customer Support Engineer

Contentsquare is the all-in-one experience intelligence platform designed to be easily used by anyone who cares about digital journeys. With our flexible and scalable platform, organizations quickly get a deep understanding of their customers' whole online journey.

We are a global leader in the experience analytics space, with a growing presence across 15 offices worldwide. We're here to stay—and we're looking for team members who are excited to drive impact and help us scale even further.

Our aim is to create an inclusive workplace where everyone learns and succeeds. Contentsquare has built a community of individuals who are daring, understanding, and deliberate. We invite you to join us in making the complex simpler—for our customers, their customers, and each other.

Important note: Be careful of scammers pretending to be from Contentsquare. We will never ask for money or contact you through random texts. For more information, visit our careers blog.

Contentsquare's world-class support team is a major reason why companies choose us as the source of truth for all their customer data and why our customers love us so much  We're looking for a Customer Support Engineer to join our global team and support enterprise customers across both Heap and Contentsquare, with a focus on technical troubleshooting.

Our customers use Contentsquare to make important business decisions, and you'll be on the front line helping them by answering their emails, debugging complex technical issues, and devising strategies to help them get the most out of our product. In this role, you'll work directly with customers to resolve technical questions, investigate data and implementation issues, and help them get the most value from our products. You'll collaborate closely with Engineering, Product, and Customer Success while continuing to deepen your technical skills in analytics, data collection, and web technologies.

This role is ideal for someone who enjoys hands-on problem solving, learning complex systems, and growing into a highly skilled technical support engineer.

What you'll do:

- Own and resolve complex technical issues involving data collection, implementation, session replay, masking logic, APIs, and third-party integrations.

- Support customers via tickets and written communication, providing clear, accurate, and empathetic responses.

- Debug issues using browser tools, logs, and internal debugging platforms.

- Collaborate with Product, Engineering, and Customer Success to escalate issues and follow through on resolutions.

- Document learnings, solutions, and known issues to improve team knowledge and efficiency.

- Gradually take ownership of more complex cases as your expertise grows.

- Learn the analytics ecosystem and develop strong product knowledge across Heap and Contentsquare.

- Contribute ideas to improve processes, tooling, and the overall support experience.

What you'll bring:

- 2+ years of experience in a technical support, customer-facing engineering, or solutions role.

- Solid foundation in JavaScript, HTML/CSS, and basic web concepts.

- Experience troubleshooting issues using tools like Chrome DevTools.

- Familiarity with APIs and basic SQL concepts.

- Strong written communication skills — clear, structured, and customer-friendly.

- A proactive learning mindset: you're curious, adaptable, and comfortable asking questions.

- Ability to collaborate across teams and follow through on investigations.

- Empathy for customers and an interest in helping them succeed with data-driven products.

Bonus points for:

- Exposure to digital analytics, tag management systems, or data instrumentation.

- Experience with support tools such as Zendesk, JIRA, or internal ticketing systems.

- Familiarity with Heap, Contentsquare, or similar analytics platforms.

- Understanding of session replay, masking logic, SDK, or custom event instrumentation.

Why you should join Contentsquare

We invest in our people through career development, mentorship, social events, philanthropic activities, and competitive benefits. We are always assessing the perks we offer to ensure we're aligned with the employees' needs.

Here are a few we want to highlight:

- Virtual onboarding, Hackathon, and various opportunities to interact with your team and global colleagues both on and offsite each year

- Work flexibility: hybrid and remote work policies

- Generous paid time-off policy (every location is different)

- Wellbeing and Home Office allowances

- A Culture Crew in every country we're based in to coordinate regular activities for employees to get to know each other and bond outside of work

- Every full-time employee receives stock options, allowing them to share in the company's success

- We have multiple Employee Resource Groups, that offer a safe space for individuals who share common identities, life experiences, or allyship to connect, support one another, and passionately advocate for the issues close to their hearts

- And more benefits tailored to each country

Contentsquare is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Your personal data is used by Contentsquare for recruitment purposes only. Read our Job Candidate Privacy Notice to find out more about data protection at Contentsquare and your rights. You can exercise your rights by using our dedicated Data Subject Rights Portal here. 

Your personal data will be securely stored in our hosting provider's data center in Oregon (US west). We have implemented appropriate transfer mechanisms under applicable data protection laws.