Customer Support

2 days ago

Tel Aviv, Tel Aviv, Israel Wix Full time

Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description
As a Customer Support Specialist, you'll:

  • Maximize the product value for our merchants and drive customer growth
  • Own and manage client issues, always sharing feedback internally with our Product and R&D teams
  • Help to create and maintain 's public Help Center
  • Collaborate with our Enterprise Account Management team and other cross-functional teams
  • Play an important role in maintaining a working team atmosphere in the office as well as with our global team members

Qualifications

  • eCommerce background or experience with eCommerce brands – a big plus
  • You have a strong affinity for Information Technology or Information Systems
  • You speak English fluently, and can explain complex concepts clearly and concisely when writing and speaking - this is a must
  • You have exceptional interpersonal skills
  • You're a problem-solver, independent, and agile
  • You're very familiar with SaaS company work processes
  • Experience in customer support, preferably in a SaaS company, and back-office platforms - a big advantage

Additional Information
is a leading eCommerce store credit and gift card solution that powers direct-to-consumer brands such as Skims, Allbirds, Fenty Beauty, Universal Music Studios, and Kroger. Our platform is designed to manage and optimize all store credit activities with a streamlined digital wallet to manage gift cards, rewards, loyalty programs, refunds, cashback, and compensations, that help boost our merchants' customer retention, sales, and repeat purchase rates.

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