Support Technician
2 days ago
We're hiring a Technical Support Coordinator for Field Technicians (Engineering Department)
Are you a fast thinker who thrives in high-pressure situations? Join our engineering team and play a critical role in supporting field technicians in real time. We're looking for a team player who can provide quick, effective technical guidance, assist in troubleshooting, and ensure issues are resolved efficiently.
What you'll do:
- Provide real-time support to field technicians
- Help troubleshoot complex technical issues and guide technicians through fixes
- Coordinate with other departments and service stakeholders
- Track incidents from opening to resolution
- Document support activity and offer insights to improve service processes
Requirements:
- Ability to work under pressure and respond quickly to critical issues
- Strong organizational and prioritization skills
- Excellent interpersonal communication and teamwork abilities
- Experience with incident management systems – advantage
- Technical background in networking or communications – strong advantage
- Initiative, system-level thinking, and a can-do attitude
- Willingness to work flexible hours when needed
This is a hands-on support role in a dynamic engineering environment.
If you're ready to take ownership and make a real-time impact — we want to hear from you.
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