Mobile Services Specialist
2 weeks ago
שטראוס מגייסת אחראי.ת תחום סלולר
מה כולל התפקיד?
- ניהול כולל של תחום הסלולר בארגון ומתן שירות מקצועי ואישי לעובדי החברה
- ליווי קליטת עובדים: פתיחת קווים, הנפקת מכשירים, הדרכות ומדיניות שימוש
- תחזוקת נהלים ומדיניות: עדכון שוטף, מסמכי הדרכה ומידע לעובדים
- טיפול שוטף בתקלות טכניות, בעיות קליטה, החלפות מכשירים, ניהול מלאי ותקשורת מול ספק הסלולר
- הובלת פרויקטים ושיפורים: חידוש הסכמים, פרויקטי החלפת מכשירים, ביצוע בקרות, משוב ושיפור חוויית העובד
מה חשוב להביא איתך לתפקיד?
- ניסיון קודם בתחום הסלולר – חובה
- ידע טכני במערכות הפעלה Android ו-iOS – חובה
- ניסיון בעבודה עם מערכת ServiceNow או מערכת ניהול קריאות שירות דומה – יתרון משמעותי
- Excel ברמה טובה
- יכולת עבודה עצמאית, סדר וארגון גבוהים והובלת תהליכים מקצה לקצה
- תודעת שירות גבוהה, יחסי אנוש מעולים ויכולת עבודה עם כלל הדרגים בארגון
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