Business Applications Team Lead

Description
We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.

With over 3,500 employees worldwide, we grow by prioritizing transparency and knowledge sharing. We care about the impact you make, not the hours you clock, so we encourage initiative, ownership, and fresh thinking. We back our people with flexible work, wellness and mental health support, and a work environment built on collaboration.

The Business Applications Team Lead will be responsible for the design, development, implementation, and maintenance of critical internal tools and business systems specifically for theCCO organization. This role will ensure the efficiency, reliability, and scalability of CCo's internal technological infrastructure, supporting various operational and developmental needs. The ideal candidate will have a strong technical background, excellent problem-solving skills, and a commitment to improving CCo workflows through technology.

About The Role

• Collaborate closely with the Business Operations team to translate their designed business processes and requirements into technical specifications for internal tools and systems.
• Lead the technical design, development, deployment, health monitoring and ongoing support for internal tools and systems, ensuring they effectively enable the defined business processes.
• Work closely with various internal teams (e.g., CX, CS, Services, Product, Development) to understand their operational needs and propose effective technical solutions.
• Identify opportunities to automate and optimize internal CCO processes by implementing new tools or enhancing existing ones.
• Manage and maintain existing internal applications and systems, ensuring their performance, security, and availability for the CCo organization.
• Evaluate and recommend third-party tools and platforms that can enhance internal CCo capabilities.
• Develop comprehensive documentation for all internal systems, their technical designs, and deployment procedures.
• Provide technical support and training to internal CCO users as needed.
• Stay updated with emerging technologies and best practices in internal systems management and development.
• Potentially lead or mentor a small team of Applications Developers / Business Applications specialists supporting the CCO.
• Manage vendor relationships for external tools and services used within the CCo internal systems landscape.

Requirements

• 5+ years of experience developing, implementing, and managing internal tools, business applications, or enterprise systems, preferably focusing on operational or customer-centric departments.
• 3+ years of proven management experience
• Advanced knowledge of APIs, middleware, and complex system integrations, including using tools such as Workato or Make.
• Experienced in leveraging no-code and low-code platforms to rapidly develop and deploy scalable applications
• Experience in developing, deploying, and maintaining custom applications and integrations.
• Proficiency in scripting and coding languages (e.g., JavaScript, Python, Ruby) for app development and automation.
• Experience with database management systems (e.g., SQL Server, PostgreSQL, MongoDB).
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP) and DevOps principles.
• Proven ability to gather technical requirements, design robust system architectures, and deliver projects independently or as part of a team.
• Excellent analytical, problem-solving, and communication skills, with the ability to bridge the gap between business needs and technical solutions.
• Ability to work effectively in a fast-paced and evolving environment.
• Experience with API integrations and building custom connectors is a plus.
• Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.
• Bachelor's degree in Computer Science, Information Technology, Software Engineering, or a related field.