Head of Customer Success Manager

4 hours ago

Or Yehuda, Tel Aviv, Israel AudioCodes Limited Full time ₪100,000 - ₪120,000 per year

Description

AudioCodes is expanding globally, and we're looking for a proven Customer Success leader to scale our worldwide CSM team and drive customer value for Meeting Insights—our award-winning, AI-powered meeting intelligence platform.

About AudioCodes

AudioCodes (NASDAQ, TASE: AUDC) is a global leader in voice and conversational AI solutions, trusted by 50+ Fortune 100 enterprises and 66 top service providers. Meeting Insights launched in 2024 and has rapidly grown to hundreds of customers worldwide.

Meeting Insights was named "Best Use of AI" – UC Awards 2024

If you're a strategic, passionate CS leader ready to shape the future of meeting intelligence, we'd love to meet you.

What You'll Lead

As Head of Customer Success, you will:

  • Lead and grow a global CSM team across Israel, the US, and Europe
  • Own customer onboarding, adoption, retention, and expansion
  • Serve as the executive sponsor for key enterprise accounts
  • Partner closely with Product, Sales, Engineering, and Data teams
  • Drive customer-centric strategies, processes, and success metrics (NPS/CSAT)

Requirements

What We're Looking For

  • 5+ years managing global CSM teams of 10+ people
  • Experience with enterprise B2B SaaS customers
  • Strong communication, data-driven mindset, and executive presence
  • Hands-on experience improving customer engagement and satisfaction
  • Ability to thrive in a fast-paced, scaling SaaS environment

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