Customer Success Manager

4 hours ago

Or Yehuda, Tel Aviv, Israel B2Tech Full time ₪90,000 - ₪115,000 per year

B2Tech is seeking an experienced and technology-oriented
Customer Success Manager
to join our Professional Services team. This role requires a unique blend of technical expertise, partner relationship management, project management, and analytical skills to ensure smooth operations and long-term partner success.

WHAT YOU WILL DO
:

  • Serve as the primary point of contact for partners, managing the entire partner lifecycle, from onboarding to post-release support.
  • Build and maintain strong partner relationships, ensuring their business needs align with our solutions.
  • Effectively communicate technical concepts to both technical and non-technical stakeholders, acting as a bridge between business and technology teams.
  • Oversee multiple partners and projects simultaneously, demonstrating excellent project management and problem-solving skills.
  • Proactively monitor product adoption and system usage, identifying opportunities for improvement and delivering training as needed.
  • Leverage data-driven insights to provide periodic performance reports (monthly/quarterly/yearly) with key metrics and recommendations.
  • Collaborate closely with Product, R&D, Customer Support, and Management teams to ensure continuous partner satisfaction and process optimization.
  • Understand and navigate front-end and back-end technologies, ensuring smooth integration of services and effective troubleshooting of issues.
  • Manage incident response and escalation processes, ensuring quick resolution and minimal disruption for partners.

WHAT YOU WILL NEED:

  • 3+ years of experience in a technology-oriented environment within a Customer Success, Account Management, or Technical Project Management role.
  • Strong understanding of front-end and back-end technologies, enabling seamless communication with technical teams and partners.
  • Proven partner-facing experience in a technology services environment, demonstrating the ability to build relationships and manage expectations.
  • Fluent in spoken and written English – clear and concise communication is essential.
  • Strong analytical and data-driven mindset, with the ability to interpret complex data and provide actionable insights.
  • Excellent project management skills, capable of handling multiple partners and initiatives simultaneously.
  • Hands-on, problem-solving approach with the ability to act independently and make informed decisions.
  • Willingness to travel to Africa (1-2 times per year) as required for partner engagement and business development.

DESIRED QUALIFICATIONS:

  • Experience working in a SaaS, Online, or Global technology company – preferred.
  • Exposure to global tech environments, including development-to-delivery processes – an advantage.
  • Additional language skills (French preferred).
  • Experience in a PLC environment, understanding compliance and governance requirements.

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