Customer Relationship Management Lead

5 days ago

Or Yehuda, Tel Aviv, Israel Ethosia Full time ₪60,000 - ₪120,000 per year

We're looking for an experienced
CRM Team Leader (Subscriptions & Services)
to join our
IT Applications
department at a global, publicly traded technology company — stable, innovative, and a leader in its field.

In this role, you'll lead a team of professional Subscriptions and Service Application Specialists responsible for the company's core service systems, with a strong focus on
Oracle Fusion Cloud
, particularly
Subscriptions
and
Service Logistics
modules.

Key Responsibilities

  • Team Leadership
    : Manage and mentor a team of ~5 application specialists; set goals, build work plans, and collaborate closely with business users, developers, and cross-functional teams.
  • System Ownership
    : Oversee all CRM and service-related systems, including Oracle Fusion Cloud, Oracle Service Cloud (RightNow), and Wrike.
  • Business Process Optimization
    : Partner with business stakeholders to analyze processes, design and implement technical solutions, and drive automation and continuous improvement.

  • Project Management
    : Lead cross-departmental projects from requirements gathering through implementation, ensuring timely delivery and high-quality outcomes.

  • Proven managerial experience
    (minimum 2 years) leading
    Subscriptions
    and
    Service
    or application implementation teams.

  • Hands-on experience with Oracle Fusion Cloud
    – mandatory, especially Subscriptions and Service Logistics modules.
  • Strong
    analytical and business process design skills
    .
  • Demonstrated
    project management experience
    and ability to work under deadlines.
  • Excellent
    interpersonal and communication skills
    , with experience in a global environment.
  • Advantage: Experience with
    Oracle Service Cloud (RightNow)
    and/or
    Wrike (PSA)
    .

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