Support Engineer

7 hours ago

Tel Aviv, Tel Aviv, Israel Cato Networks Full time ₪40,000 - ₪80,000 per year

We're looking for a visionary Support Engineer Tier 1 to join the Cato team. In this critical role, you will be monitoring, supporting, and providing advanced troubleshooting of a large complex data network infrastructure by using network monitoring and network management tools. You will work closely with teams from our business areas, network engineering, and management as a team representative on major incident bridges

Responsibilities: 

  • Provide technical support for Cato Networks customers around the world. 
  • Own and manage customer issues and see problems throughout resolution. 
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer issues, keeping a positive, and "can-do" attitude. 
  • Be a focal point for the customer's needs and become a trusted advisor with customers by deeply understanding their business and aligning their needs with our solutions.
  • Act as a customer advocate internally while effectively collaborating with internal teams including product management, engineering, sales, and finance.
  • Track and monitor customer status and identify both areas of concern and growth opportunities.
  • Be a part of building and expanding the company's Global Support Services.

Requirements:

  • Strong will and aspiration in making the first step in the Networking and Information Systems Security industry.
  • Strong computer skills with an emphasis on Networking, TCP/IP, Firewalls, and proxy servers.
  • CCNA Certification or equivalent knowledge level.
  • Familiarity with VPNs, IPSEC, security protocols, and standards.
  • Great troubleshooting abilities and passion to dive into complicated technical problems in real production environments.
  • Excellent oral and written communication skills with a passion for working with customers.
  • Fluent English, both written and spoken - a must
  • Ability to adapt and work efficiently in a rapidly changing dynamic environment with a willingness to manage multiple simultaneous tasks.
  • Ability to work effectively and thrive in a fast-paced environment.
  • Ability to work with a globally dispersed, cross-cultural team 
  • Team player
  • Commitment is required for a minimum of 5 shifts a week as well during weekends.
  • Experience working with Cloud, SaaS technology provider- Advantage.
  • Previous experience as a Support Engineer (Tier 1– security companies) - Advantage.

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