Support Engineer

At Nimble, we turn the web into real-time structured data. Our Web API is at the heart of this mission, and we're looking for a technical Product Support Engineer to become the first line of support and domain expert for this product. You'll work closely with our R&D teams to debug complex web scraping issues, investigate blocking behaviors, and ensure our customers extract high-value data at scale. You'll also collaborate with the GTM team to ensure technical support translates into business success.

This is a hybrid role that blends customer support, dev collaboration, and technical investigation, ideal for someone who thrives in fast-paced environments and enjoys solving challenging real-world data extraction problems.

Technical Troubleshooting

• Debug and resolve Web API errors, failed requests, and integration issues.
• Investigate site-specific blocking mechanisms (e.g., captchas, bot detection, geo-restrictions, IP bans).
• Recommend optimal settings for browser fingerprinting, proxy rotation, header tuning, and rendering modes.

Customer Support

• Serve as Tier 1/2  technical support for Web API users—answering questions, unblocking adoption, and clarifying capabilities.
• Support customer onboarding, usage diagnostics, and advanced configurations.
• Help users deploy and manage workflows on Nimble's cloud platform and analyze their runtime behavior.

Product Expertise

• Assist users with billing questions, usage plans, and data limits related to driver-based pricing.
• Provide domain expertise and context for web scraping best practices using our tools (e.g., network capture, AI extraction, custom headers/cookies).
• Write technical documentation, quick start guides, and internal knowledge base entries.

Internal Collaboration

• Relay recurring issues and customer feedback to product and dev teams.
• Collaborate with engineers to escalate bugs, test solutions, and improve configurations.
• Maintain and iterate on support tools, bots, logs, and monitoring dashboards.

Process & Culture

• Champion customer empathy and proactive problem-solving.
• Constantly seek efficiency and scalability in support processes.
• Documentation and RCA

• 3+ years in a customer-facing technical support, DevRel, or solutions engineering role.
• Strong knowledge of HTTP, web protocols, and browser behavior.
• Experience with REST API debugging tools (Postman, curl) and log analysis.
• Strong Python skills (ability to read, debug, and write code); bonus for or TypeScript experience.
• Familiarity with headless browsers and web scraping libraries (e.g., Playwright, Puppeteer, Scrapy, BeautifulSoup, CDP Protocol).
• Solid understanding of anti-bot measures, browser fingerprinting, networking and modern scraping strategies.
• Comfort with Linux/UNIX CLI, scripting, and shell automation.
• Excellent written and verbal communication—able to explain technical concepts to non-technical users.

Nimble is building the knowledge layer for the modern web. As the internet becomes the world's largest, most dynamic dataset, companies need a reliable way to extract, structure, and act on public web data in real time. That's where we come in.

We've reimagined web data infrastructure from the ground up, combining an intelligent browser, AI-powered data structuring, and dynamic delivery into a unified platform. Whether fueling AI agents, powering LLMs, or uncovering market trends, Nimble helps the world's most ambitious companies turn the web into a trusted source of knowledge.

We're backed by top-tier investors and trusted by industry leaders like Home Depot, Uber, and Coca-Cola. As demand surges across AI, analytics, and automation, we're scaling fast—and looking for Product Marketing leadership to help define the category.

Why Nimble

• Work on a differentiated, deeply technical product with massive market potential
• Help define a new category at the intersection of AI, data, and infrastructure
• Collaborate with a mission-driven team that moves fast, ships often, and thinks big
• Competitive compensation, meaningful equity, and strong benefits