IT Support Engineer

6 hours ago

Tel Aviv, Tel Aviv, Israel Wix, Inc. Full time ₪40,000 - ₪80,000 per year

Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level.

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all.

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

As an IT Support Engineer, you'll play a pivotal role in ensuring smooth technical operations and efficient support for Wix employees across the globe. You'll work in a dynamic, multi-OS environment, managing IT systems, providing excellent support, and contributing to innovative IT projects. In your day-to-day, you will :

  • Ensure employees are provided efficient and timely desktop and local infrastructure support across the organization
  • Provide professional and efficient IT support to Wix employees across different locations and time zones remotely
  • Manage, monitor, and respond to requests received through the IT Helpdesk in line with our agreed SLAs
  • Manage the company's IT environment, including infrastructure, computers, end-users, and permission management
  • Take part in projects that include testing and implementing new technologies, improving processes for smart/automated ones, and enhancing service with smart AI tools
  • Manage onboarding and offboarding processes for on-site and remote workers

Qualifications

  • An IT professional with 3+ years hands-on experience in IT Support or Administration
  • Experienced in a multi-OS environment (MacOS, Windows, and Linux)
  • Excellent diagnostic and problem-solving skills
  • Excellent communication and interpersonal skills
  • Experienced with Active Directory/Azure/GSuite environments
  • Additional experience with tools and systems like Meraki, Jira, Intune, Jamf, and Slack – an advantage

Additional Information

We are Wix's IT Team. We provide technical assistance and support to Wix employees regarding computers, servers, hardware, software, and events on a global scale. We take care of everything from configuration to control and maintenance, troubleshooting, and monitoring, using the newest technology for device management services, Ansible, and automation engines. We build fully automated processes for monitoring, purchasing, security incidents, SLM, CRM, etc.

  • IT Support Engineer

    6 hours ago

    Tel Aviv, Tel Aviv, Israel Wix Full time ₪40,000 - ₪80,000 per year

    Company Description Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,300 employees in 22 countries, launched over 40 products, and serve over 282 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely...

  • Support Engineer

    4 days ago

    Tel Aviv, Tel Aviv, Israel NimbleWay Full time ₪120,000 - ₪240,000 per year

    At Nimble, we turn the web into real-time structured data. Our Web API is at the heart of this mission, and we're looking for a technical Product Support Engineer to become the first line of support and domain expert for this product. You'll work closely with our R&D teams to debug complex web scraping issues, investigate blocking behaviors, and ensure our...

  • Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel Nimble Full time ₪120,000 - ₪180,000 per year

    DescriptionAt Nimble, we turn the web into real-time structured data. Our Web API is at the heart of this mission, and we're looking for a technical Product Support Engineer to become the first line of support and domain expert for this product. You'll work closely with our R&D teams to debug complex web scraping issues, investigate blocking behaviors, and...

  • Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel NimbleWay Full time ₪80,000 - ₪120,000 per year

    At Nimble, we turn the web into real-time structured data. Our Web API is at the heart of this mission, and we're looking for a technical Product Support Engineer to become the first line of support and domain expert for this product. You'll work closely with our R&D teams to debug complex web scraping issues, investigate blocking behaviors, and ensure our...

  • Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel GeoEdge Full time ₪40,000 - ₪80,000 per year

    GeoEdge is a global leader in ad security and quality solutions, trusted by top publishers, app developers, and ad platforms worldwide.Our mission is to keep the digital advertising ecosystem safe and transparent, ensuring users everywhere enjoy a clean and trustworthy online experience.We're expanding our Support Team and looking for aSupport Engineerwith a...

  • Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel GeoEdge Full time ₪60,000 - ₪120,000 per year

    GeoEdge is a global leader in ad security and quality solutions, trusted by top publishers, app developers, and ad platforms worldwide.Our mission is to keep the digital advertising ecosystem safe and transparent, ensuring users everywhere enjoy a clean and trustworthy online experience.We're expanding our Support Team and looking for a Support...

  • Technical Support Engineer

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Upwind Security Full time ₪90,000 - ₪120,000 per year

    About the CompanyUpwind is a next-generation Cloud Security Platform that leverages runtime context to identify and prioritize critical risks, providing precise insights and efficient cloud security management. Unlike traditional tools, Upwind uses runtime data proactively for risk prioritization and posture insights, ensuring teams focus on what truly...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    DescriptionPlease note that this is a hybrid position of 3 days/week in our Tel Aviv office.We are looking for a Technical Support Engineer to join our team in our Tel Aviv office There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers.As a Technical Support Engineer, you...

  • Technical Support Engineer

    2 days ago

    Tel Aviv, Tel Aviv, Israel monday Full time ₪90,000 - ₪120,000 per year

    Please note that this is a hybrid position of 3 days/week in our Tel Aviv office.We are looking for a Technical Support Engineer to join our team in our Tel Aviv office There are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers. As a Technical Support Engineer, you will use...

  • Technical Support Engineer

    1 week ago

    Tel Aviv, Tel Aviv, Israel Oligo Security Full time ₪90,000 - ₪120,000 per year

    About OligoOligo is a rapidly growing startup headquartered in Tel Aviv, leading the way in reshaping Application Security. With a strong investment from top-tier VCs including Greenfield Partners, Red Dot Capital Partners, Lightspeed, Ballistic Ventures, and TLV Partners, we are developing a unique solution to address application security challenges, mainly...