Program Manager Operations

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. 

Our unique data and solutions empower over 4,300 customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. 

In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people.

We are looking for a Program Manager Operations

Role Overview:
We are seeking a detail-oriented administrator to manage and optimize our Atlassian suite (Jira Software, Confluence, and Jira Product Discovery). This role blends administration, operations, and project management, ensuring smooth day-to-day usage, supporting R&D teams, and driving efficient processes for product planning, KPI tracking, and agile delivery.

Key Responsibilities:

• Atlassian Administration: Manage Jira Software, Confluence, and Jira Product Discovery, including fields, workflows, automations, complex configurations, schemes, and user management.
• User Support & Operations: Act as the daily point of contact for R&D team leads and other Jira users, resolve issues, and ensure operational continuity.
• KPI Tracking & Reporting: Define, track, and analyze KPIs for R&D teams. Manage reporting dashboards and automated notifications to improve visibility and accountability.
• Agile & Process Ownership: Support agile methodologies (Scrum, Kanban) and ensure operational alignment across teams. Continuously improve workflows and operational processes.
• Product Planning Operations: Own monthly product planning iterations. Scheduling, preparing decks, managing participants, facilitating meetings, and documenting.
• Design and Product Tools Management: Oversee design and product tool administration, including permissions, renewals, vendor communication, and ongoing support.
• Project Management: Coordinate cross-functional projects, ensuring tasks are tracked, manage dependencies, identify risks, ensure delivery against timelines, and lead projects from start to end (coping, planning, execution, tracking, and closure)
• Operational Excellence: Proactively identify inefficiencies, standardize practices, maintain documentation, and ensure compliance with organizational processes.

Requirements:

• Get things done approach and proactive problem solving mindset
• Must have proven experience administering Jira Software, Confluence, and Jira Product Discovery
• Strong understanding of agile methodology and frameworks (Scrum, Kanban).
• Solid project management skills - able to lead projects end-to-end and deliver cross-team initiatives
• Excellent operational, organizational, and communication skills, ability to support both technical and non-technical stakeholders
• Experience in KPI tracking, reporting, and analytics
• Demonstrated ability to improve processes, enforce consistency, and maintain high operational standards

Why you'll love being a Similarwebber: You'll actually love the product you work with: Our customers aren't our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said "the product." Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world.

You'll find a home for your big ideas:  We encourage an open dialogue and empower employees to bring their ideas to the table. You'll find the resources you need to take initiative and create meaningful change within the organization. 

We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours.

You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it's Career Week, personalized coaching, or our ongoing learning solutions, you'll find all the tools and opportunities you need to develop your career right here.

Diversity isn't just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day.

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