Customer Technical Support

4 days ago


Holon, Tel Aviv, Israel PayPlus - Payment Gateway Full time ₪40,000 - ₪80,000 per year

Company Overview:

PayPlus, based in Holon, Israel, specializes in innovative financial solutions, including credit card clearing and payment services for businesses. We prioritize professionalism, fairness, and reliability in delivering top-tier services.

Position:

Customer Support Specialist

Job Summary:

Join our dynamic team to provide technical and applicative support to clients. You'll offer real-time solutions, deliver training, collaborate with R&D and project managers, and guide clients through advanced systems.

Key Responsibilities:

  • Providing our users with an outstanding customer experience - our mission is to make every interaction secure and seamless.
  • Offering amazing customer service via emails, and calls.
  • Conduct training sessions and troubleshoot client issues.
  • Collaborating with internal departments and engagement teams to resolve issues efficiently and enhance the user experience.

Requirements:

  • 2+ years of experience in technical or customer support.
  • Strong problem-solving and troubleshooting skills.
  • Excellent interpersonal and customer service skills.
  • Fluent in English (written and spoken).

Preferred Skills:

  • Experience with payment gateways or financial technology.
  • Familiarity with advanced technical systems or software troubleshooting.

What We Offer:

  • Full-time position (Sunday-Thursday, 9:00 AM - 6:00 PM).
  • Competitive salary with CIBUS and WOLT benefits.
  • Team-building activities, company trips, and holiday gifts.
  • Work in an advanced tech environment alongside talented developers.
  • Be part of a company revolutionizing payment solutions.

If you're passionate about technology and problem-solving, apply now to join our innovative team



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