Customer Support Engineer

8 hours ago

New York, New York, Israel Scodix Full time $60,000 - $90,000 per year

Scodix is looking for a Customer Support Engineer.

The Customer Support Engineer provides on-site preventative and corrective maintenance service including installation of assigned Scodix equipment. 

Expectations and Responsibilities:

  • Performs necessary support and preventative maintenance of Scodix equipment.
  • Perform site preparation and installations of Scodix products
  • Operator training and ongoing support for customers
  • Responsible for all related administration pertaining to customer calls, including completion of service reports, expense reports, and weekly time reports.
  • Demonstrate understanding of customer infrastructure, processes, and key customer contacts.
  • Ensure customer satisfaction through service excellence
  • Act as customer liaison and help drive customer issues to resolution.
  • Prioritize workload with minimal supervision
  • Participate in Site Ownership approach by:
  • Driving customer retention and loyalty for the Scodix brand in order to increase our long-term profitability
  • Gathering customer information including product and business information
  • Proactively identifying areas of customer dissatisfaction with Scodix products and services and solving customer problems promptly
  • Identify sales leads and feed information back to Scodix Sales
  • Educate customers on the latest corporate initiatives and Scodix products
  • Location: US
  • language requirements- English 

Qualifications:

  • A bachelor's degree or equivalent experience and 2-4 years related experience in a customer support position in a service or end-user support environment.
  • Intermediate level knowledge of operating systems software and applications
  • Experience and demonstrated presentation skills
  • Prepared to travel extensively

Skills and Knowledge:

  • Customer-oriented with an understanding of global customer management
  • Working outside normal business hours with customer customer-installed base
  • Demonstrated writing/correspondence and customer communication skills
  • Acts as an informed team member providing collection of information and analysis
  • Must have strong experience with onsite customer support of digital printing or similar industrial products

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