Customer Success Executive
2 weeks ago
Responsibilities
:
• Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed.
• Being the trusted partner for the customer
• Manage the customer's services and projects within the SaaS platform.
• Collaborate closely with team members and subcontractors to provide products and services.
• Work with the Sales team to support renewals and expansion opportunities.
• Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support
• Manage the CSM team, building the team processes & KPI.
Requirements
:
• 4+ years' experience in customer success, account management, or project management, preferably in cybersecurity SaaS companies.
• Strong interpersonal, organizational, and project management skills
• Proven track record of working in a customer-facing role
• Proven experience in IT infrastructure, communication, and cybersecurity.
• Excellent problem-solving and communication skills
• Ability to provide step-by-step training & assistance, both written and verbal
• Knowledge of customer service principles and practices
• Multi-tasking capabilities
• Strong analytical skills, with the ability to translate data into insights
• Experience with Excel
• High proficiency in English
• Advantage: Proficient knowledge in cybersecurity risks, services, products, and solutions.
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