Support Engineer

7 hours ago

Kfar Saba Center District, Israel LiveU Full time ₪35,000 - ₪55,000 per year

Description
Join LiveU Customer Success group and become part of professional, unique, and global team

In this position you will get to know all LiveU's products and services, provide daily service and technical support for LiveU's customers, communicate daily with the global support teams in LiveU and much more

Join the Team Behind the World's Live Stories
LiveU is a global leader in live IP-video solutions, trusted by broadcasters, sports organizations, content creators and public safety agencies in over 150 countries. Our technology is behind the scenes of some of the world's most compelling live moments.

We're on a mission to create more value from video by making live production smarter, faster, and more efficient. Our powerful IP-video EcoSystem streamlines every stage of the workflow – from contribution and production to distribution.

Our people are P.R.O.s, (Pioneering, Reliable, Open) fun loving, but professional – in short, they are good people to do good work with. If that sounds like something you'd like to experience first-hand, please do get in touch.

Location
: Israel, Kfar Saba

Key Responsibilities:

  • Provide exceptional customer service experience via phone, email, and online chat.
  • Take ownership of the customer's requests and/or issues, troubleshoot, provide assistance and best practices.
  • Escalate and engage other groups or teams within the company with newly discovered requests and/or issues.
  • Work closely with numerous stakeholders and departments within the company (Sales, MIS, Operations and more)

Requirements

  • 2 years of proven customer support experience
  • Technical Education or background
  • Excellent communication skills and service orientation
  • Ability to multi-task, prioritize and manage time effectively
  • Detail-oriented and Team Player
  • Native/ high proficient English

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