Retention Representative

11 hours ago

Tel Aviv, Tel Aviv, Israel MyHeritage Full time ₪30,000 - ₪60,000 per year

Are you a great communicator with a passion for helping people?
Join a team where you can make a real impact by keeping customers connected to a product they love. At MyHeritage, we're looking for driven and empathetic individuals to join our Retention team and help our global customers continue their journey of family discovery.

As a Retention Representative, your primary role is to engage with paying customers who have requested a refund for their annual subscriptions, understand their concerns, and offer tailored solutions to retain them as valued members. Additionally, you will be responsible for promoting long-term subscription options that meet our customers' needs.

What you bring

You'll thrive at MyHeritage if you're:

  • A fluent English speaker, additional languages are an advantage
  • Experienced in sales or retention (telemarketing experience is a plus)
  • A fast learner and problem-solver
  • Motivated, independent, and proactive
What we offer

At MyHeritage, we believe in making sure our people smile when they go to work. That's why we have: 

  • High salaries
  • A comprehensive benefits package
  • Flexibility in shifts
  • A fun, young working atmosphere

About MyHeritage

MyHeritage is the world's leading platform for family history discovery. We empower millions of people to uncover their heritage, enrich their lives, and connect with their roots. With innovative tools, billions of historical records, an affordable at-home DNA test, and AI-powered features, we create meaningful discovery experiences for users in 42 languages. Privacy is our priority, and our platform is trusted by tens of millions worldwide. Learn more at and see what it's like to work with us on Glassdoor.

Benefits at MyHeritage Tel Aviv

Our employees enjoy a range of benefits to enhance work-life balance and well-being:

  • Hybrid work model with flexible working hours
  • Modern, beautiful office in Tel Aviv
  • On-site gym and pilates classes
  • Dog-friendly office
  • Well-stocked kitchens

Please send your application in English.

#LI-Hybrid

  • Supply Retention Representative

    11 hours ago

    Tel Aviv, Tel Aviv, Israel Gett Full time

    The retention representative will be responsible for responding to driver retention calls: Identify and resolves drivers' complaints through empathy and creative techniques, in order to motivate drivers to continue using Gett services, while providing quality customer experience. Work in a fast-paced call center environment and make outbound retention...

  • Retention Representative

    11 hours ago

    Tel Aviv, Tel Aviv, Israel Easy Full time ₪40,000 - ₪60,000 per year

    אנחנו easy אחת האפליקציות הפופולריות בישראל, עם למעלה מ‑3 מיליון משתמשים בחודש.אנחנו מגייסים נציג.ת שימור וגבייה לתפקיד מפתח ועם תנאים מעוליםמה תעשו במסגרת התפקיד?מתן מענה לשיחות נכנסות מלקוחות...

  • Account Manager Representative

    4 days ago

    Tel Aviv, Tel Aviv, Israel Tabnine Full time ₪90,000 - ₪120,000 per year

    A bit about Tabnine:Since launching our first AI coding assistant in 2018, Tabnine has pioneered generative AI to elevate the coding experience for over a million developers worldwide across thousands of companies. Our mission is to help development teams of every size speed up and simplify the software development process with AI, while maintaining...

  • Customer Support Representative

    6 days ago

    Tel Aviv, Tel Aviv, Israel Weavy Full time ₪60,000 - ₪80,000 per year

    About the Role:We're looking for acustomer support hire to join one of the fastest growing startups in the world. This is a rare opportunity to build the customer support function from the ground up alongside our founders, working directly with our community members across Weavy's different platforms while establishing the support systems and processes that...

  • Community Manager- ML Replacement

    11 hours ago

    Tel Aviv, Tel Aviv, Israel POINT by Azrieli Full time ₪45,000 - ₪60,000 per year

    POINT- An inspiring and unique workspace by Azrieli Group, the leading real estate company in Israel. Located in one of Israel's prime locations - Azrieli Sarona and Azrieli Center Tel Aviv - POINT delivers customizable workspaces for startups and established corporations alike, building a community of entrepreneurs, creatives, founders, and industry...

  • Customer Success Manager

    6 days ago

    Tel Aviv, Tel Aviv, Israel hear Full time ₪60,000 - ₪80,000 per year

    About usHear is an innovative early-stage startup dedicated to shaping the future of conversational intelligence. We are passionate about AI, technology, and addressing real-world challenges. We uphold high safety standards for our products and foster a collaborative environment with exceptional people.About the roleWe are looking for a proactive and...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel VYBS Full time ₪120,000 - ₪180,000 per year

    Company DescriptionVYBS is a Gamified Loyalty Platform (GLP) that focuses on connecting players with games by delivering engaged, high-value players to game developers. The company leverages state-of-the-art AI models and a data-driven approach to create optimal player journeys, ensuring exceptional experiences for users and developers.Role DescriptionThis...

  • Solutions Engineer, Israel

    12 hours ago

    Tel Aviv, Tel Aviv, Israel Wiz Full time $80,000 - $120,000 per year

    SUMMARYWe're looking for a Solutions Engineer  to join us and spread the power of Wiz. In this role, you will work alongside a team of Wizards that focus on understanding the technical business needs of our customers. WHAT YOU'LL DOPartner with the sales team to provide technical leadership to our customers and prospective customers while helping your...

  • Customer Success Manager

    12 hours ago

    Tel Aviv, Tel Aviv, Israel InspHire Full time $60,000 - $120,000 per year

    A company with the vision to simplify and streamline the work of Managed Service Providers and IT professionals is looking for a Customer Success Manager. The company was built to create one comprehensive solution for next-level IT professionals.  The company's customer success team has its finger on the pulse of the company's customers. They pride...

  • Senior Game Data Analyst

    11 hours ago

    Tel Aviv, Tel Aviv, Israel CrazyLabs Full time

    CrazyLabs is a top 5 mobile games publisher with over 7 Billion downloads to date, a worldwide leader in hybrid-casual games development, distribution, and innovation.We're looking for an experienced Senior Game Data Analyst to work closely with the product teams to analyze performance metrics, create insights, and guide data-driven decisions.If you have a...