Customer Success Manager

4 days ago

Tel Aviv, Tel Aviv, Israel hear Full time ₪60,000 - ₪80,000 per year

About us

Hear is an innovative early-stage startup dedicated to shaping the future of conversational intelligence. We are passionate about AI, technology, and addressing real-world challenges. We uphold high safety standards for our products and foster a collaborative environment with exceptional people.

About the role

We are looking for a proactive and motivated Customer Success Manager to join our growing team. This role is ideal for someone with at least two years of experience in customer success or client-facing roles, with a strong preference for candidates who have worked with CX solutions. You'll play a key role in building strong relationships with our customers, driving adoption of our AI solutions, and ensuring long-term satisfaction and growth.

Responsibilities

  • Manage client relationships - Act as the primary point of contact, ensuring smooth onboarding, training, and ongoing support.
  • Maximize customer value - Partner with clients to ensure they achieve their goals and gain the most from our AI platform through tailored solutions.
  • Champion the customer voice - Gather feedback and insights to represent the customer voice internally and support product improvements.
  • Growth & retention – Identify opportunities for upselling, cross-selling, and increasing customer engagement.
  • Handle multiple tasks under pressure – Prioritize and manage responsibilities in a fast-paced startup environment.

Qualifications

  • Minimum 2 years of experience in customer success, account management, or related roles.
  • Significant advantage for experience with CX platforms or customer experience processes.
  • Strong verbal & written communication skills - Able to clearly explain complex concepts to diverse audiences.
  • Professional & presentable demeanor - Client-facing experience is essential.
  • Technical aptitude - Comfortable learning and working with AI-driven tools.
  • Attention to detail and problem-solving mindset.
  • Ability to work under pressure and adapt to changing priorities.
  • High proficiency in both English and Hebrew - fluent spoken and written communication.

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