Customer Success Manager

5 days ago

Tel Aviv, Tel Aviv, Israel ProfitZon Full time ₪60,000 - ₪80,000 per year


Location:
Hybrid (Israel)


Full-time | Sunday–Thursday, 08:00–17:00 (break 13:00–14:00)

About Profitzon

Profitzon is Israel's leading company helping individuals become successful Amazon business owners — without needing prior experience or time investment.

We build, operate, and scale Amazon FBA stores end-to-end for hundreds of clients in Israel.

Now we're looking for a
Customer Success Manager
— someone with heart, leadership, and precision — to join our growing team and become the voice and face of Profitzon for our clients.

About the Role

The Customer Success Manager is responsible for the entire client relationship — from the first introduction call to achieving commercial success on Amazon.

This is a
key position
in the company, designed to maximize each client's return on investment and lead them to real results.

"A Customer Success Manager is not just a companion.They are responsible for success. For livelihood. For trust.For a service experience that leaves a lasting impression."What You'll Do

  • Initiate first contact with new clients and coordinate their introduction call.
  • Manage all ongoing client communication (WhatsApp, phone calls, Zoom).
  • Oversee client progress across all business stages — LLC setup, Payoneer, Amazon account, shipments, and sales.
  • Document every action daily in

    (using a fixed subitem + thread format).
  • Proactively update clients weekly, bi-weekly, or monthly with clear status reports.
  • Maintain high satisfaction, encourage upsells, and prevent disappointment.
  • Identify issues and "raise flags" to internal teams (Customer Service, Retention, Management).
  • Sales and upsales of existing clients to help them grow with us (Sales skills - must)

What You Bring

  • Exceptional interpersonal and communication skills (Hebrew & English).
  • Strong emotional leadership – empathy, drive, and accountability.
  • Full command of

    , CRM tools, Profitzon Panel, and Amazon Seller Central.
  • High-level time management and adherence to company procedures.
  • Independence and ownership — you're the commander on the ground for your clients.

Your Authority

  • Full management of assigned clients — operationally and strategically.
  • Authority to make day-to-day service and communication decisions.
  • Responsibility for enforcing process and pace when clients are unresponsive or deviate from the plan.

Your Success Will Be Measured By

  • % of active and satisfied clients.
  • % of clients successfully completing key stages (LLC, Payoneer, Amazon Store).
  • % of clients expanding their activity with Profitzon.
  • Client satisfaction (NPS, surveys, direct feedback).
  • Quality and consistency of documentation.

Bottom Line

The Customer Success Manager is
the voice, heart, and face of Profitzon.

They turn complex systems into personal experiences — maintaining connection, trust, and momentum.

"When your manager is your partner – you invest. When you're just a number – you disappear."

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