Customer Success Manager

Atera is leading the future of IT with the world's first Autonomous IT platform, with built-in AI agents. At its core is IT Autopilot, functioning as a personal IT professional for every employee, and AI Copilot, an IT technician's companion designed to boost productivity and efficiency. The full-stack platform unifies RMM, ticketing, help desk, patch management, and all essential IT operations into one secure, scalable solution. Trusted by 13,000+ customers in 120+ countries, Atera helps organizations scale, boost service quality, and turn IT into a driver of lasting business growth. 

About The Role

We are looking for a Customer Success Manager to join our TLV team

Our Customer Success Managers are the face of Atera to our clients. Your goal is to learn as much as possible about our customers' needs and their business workflow. As a Customer Success Manager (CSM) for our SMB team, you will be expected to deliver value and ROI to Atera's largest clients. These long-lasting relationships are built via exceptional customer service, understanding customers' technical needs, challenges and complex working environments. As a part of the SMB CSM team, you will be responsible for the success of the account, managing the partnership, monitoring, analyzing and optimizing the data and working towards quarterly targets and KPIs.

Responsibilities:

• Commercial responsibility for renewing and expanding your book of business 
• Serve as the primary point of contact between clients and the Atera team
• Build and maintain strong relationships with clients
• Conduct ongoing quarterly Business Reviews
• Lead value-driven conversations with your customers
• Serve as a technical authority for customers queries on the Atera Platform
• Analyze key account statistics and performance metrics to identify pain points
• Educate clients on how to best use Atera's platform aka "best practices"
• Proactively identify (growth) opportunities and optimization points for Atera's clients
• Organically grow your portfolio of clients by delivering additional solutions and tools based on business needs
• Demonstrate continuous value of Atera's solutions by keeping high retention rates

Requirements:

• 4+ years of experience in a customer-facing/CSM and technical role
• Availability to work Monday-Friday
• High level of English
• Understanding of IT infrastructures (Networks and Operation Systems) or interest and readiness to learn
• Solid understanding of customer lifecycle stages
• Ability to understand complex technology and explain it simply
• Strong quantitative and analytical skills; ability to identify data trends
• A proven record of retaining, developing, and growing multiple client relationships
• Committed to customer satisfaction with a passion for customer success
• Ability to work in a fast-paced dynamic environment
• Superior organization and prioritization skills, with strong attention to detail
• Self-motivated, detail-oriented with strong communication and interpersonal skills
• Problem-solver, resourceful and independent

About Atera Atera is transforming IT management with Action AI—an Agentic AI technology that proactively and autonomously manages and optimizes IT environments. Atera's all-in-one platform consolidates RMM, helpdesk, ticketing, and automation, empowering IT teams and MSPs to efficiently manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Trusted by over 12K customers in 120+ countries, Atera offers a scalable solution with per-tech pricing and unlimited devices, enabling organizations to drive growth and maximize organizational efficiency.