Customer Success Manager

6 hours ago

Tel Aviv, Tel Aviv, Israel altshare Full time ₪90,000 - ₪120,000 per year

altshare – Leading the Equity Management Revolution

altshare delivers advanced, regulation-ready solutions for Equity Management, Trustee Services, Stock Administration, and Compensation Plans.

With 3,000+ companies, 150 venture capital firms, and over 120,000 beneficiaries worldwide, altshare is recognized as a trusted industry leader.

Powered by the altshare Platform, our ecosystem provides a unified, end-to-end infrastructure that simplifies complex equity operations, ensures multi-jurisdiction compliance, and supports founders, finance teams, and organizations at every stage of growth.

We're Hiring: Customer Success Manager

A unique opportunity to
build and lead
the Customer Success function from the ground up.

This role blends strategic ownership with hands-on work — building processes, designing methodologies, and shaping the operational backbone that will support altshare's global scale.

You'll work directly with customers while partnering closely with Product, R&D, Operations, Valuation, Trust, and Support teams to deliver an exceptional customer experience.

What You'll Do

  • Build the Customer Success function from scratch: workflows, methodologies, playbooks, and performance standards.
  • Own the full customer lifecycle: onboarding, product enablement, training, engagement, and long-term relationship management.
  • Define, monitor, and optimize KPIs (retention, onboarding time, adoption, satisfaction, SLA performance, etc.).
  • Develop and enforce operational controls ensuring quality, documentation accuracy, and process integrity.
  • Train, guide, and mentor employees; build clear materials and internal knowledge frameworks.
  • Collaborate cross-functionally with key teams to refine workflows and improve customer outcomes.
  • Manage relationships with strategic customers, including senior executives.
  • Identify opportunities for product and process improvements based on customer insights.
  • Drive renewals and expansion opportunities to deepen customer engagement.

What We're Looking For

  • 5+ years of experience in B2B Customer Success.
  • Proven track record of building processes or structures from the ground up.
  • Strong training, coaching, and mentoring capabilities.
  • High operational discipline; comfortable with KPIs, dashboards, and control mechanisms.
  • Ability to understand complex solutions — fintech or regulated environments are a strong advantage.
  • Excellent communication skills with the ability to work with both C-level executives and end users.
  • A proactive, ownership-driven, hands-on mindset with strong attention to detail.

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