Support Engineer

Ready to build the future with AI?  

At Genpact, we don't just keep up with technology—we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.  

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.  

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at  and on LinkedIn, X, YouTube, and Facebook. 

Inviting applications for the role of Product Support Engineer

We create products and platforms that demonstrate outstanding design for our clients and their customers. And this is your opportunity to be part of a team that is creating positive impact on the world by developing products that people love and making a difference in people's lives.

It is a unique opportunity to be part of the team that is working with cutting-edge technologies to create a new SaaS orchestration platform. This platform will be used by global Fortune 500 companies. We need someone who can think really big.

Now, we're calling all you rule-breakers and risk-takers who see the world differently and are bold enough to reinvent it. Come, transform with us.

Help our customers with issues and questions related to our product.

Be part of a large corporate in a global environment

Work Mon-Fri (2 choice days a week from home)

Morning shift 10:00– 19:00

Take on-call shifts during nights and weekends

Technical Requirements:

If you have 2 or more of the following, then let's talk:

· BA in computer science or equivalent

· Experience in Tier3 support and troubleshooting.

· English – excellent writing and conversational skills.

· Experience with PowerShell and DevOps tools

· SQL scripting - Joins , complex querries and DB maintenance - Cte, Stored procedures, Views, Triggers, Constrains, Functions, Indexes and statistics

· Execution plan and sql profiler

· Experience with HTML, CSS, JavaScript,Node JS, React

· Experience in programming, would be an advantage

· Experience in system log analysis

· Experience with Windows servers and IIS

· Experience with cloud services

· 6 years of experience in similar jobs

Nice to have:

· Experience with Azure

· Experience with Azure Dev ops

· Experience with Azure Kubernetes and docker

· Experience with Grafana

· Experience with Web services and Oauth authentication

· Experience with Azure Open AI

Personal qualities:

If you relate to the following, then let's talk:

· I'm a team player.

· I'm solution oriented with a "can do" attitude.

· I'm passionate about discovering how things work.

· I'm autodidact who has the patience to learn via trial and error.

Why join Genpact?  

• Lead AI-first transformation – Build and scale AI solutions that redefine industries  
• Make an impact – Drive change for global enterprises and solve business challenges that matter  
• Accelerate your career—Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills  
• Grow with the best – Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace  
• Committed to ethical AI – Work in an environment where governance, transparency, and security are at the core of everything we build  
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress  

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.   

Let's build tomorrow together.