Developer Support Engineer

6 hours ago

Tel Aviv Netanya Israel JFrog Full time ₪40,000 - ₪80,000 per year

The position is located in Netanya

At JFrog, we're reinventing DevOps to help the world's greatest companies innovate -- and we want you along for the ride. This is a special place with a unique combination of brilliance, spirit and just all-around great people. Here, if you're willing to do more, your career can take off. And since software plays a central role in everyone's lives, you'll be part of an important mission. Thousands of customers, including 75% of the Fortune 100, trust JFrog to manage, accelerate, and secure their software delivery from code to production -- a concept we call "liquid software." Wouldn't it be amazing if you could join us in our journey?

We are looking for top-notch Developer Support Engineers, to be partners rather than just employees and be the technical focal point for JFrog customers.

Besides a wild ride and a lot of learning, we'll leap your career forward

As a Developer Support Engineer at JFrog you will...
  • Troubleshoot and Investigate complex customer's CI/CD scenarios and provide innovative solutions for their requirements
  • Develop scripts in Bash, Python, Groovy for debugging and automating
  • Set up JFrog applications and 3rd party products in various development environments
  • Analyze log files, thread dumps, HTTP traffic, JVM and OS parameters
  • Reproduce customer scenarios and fill relevant bugs/features
  • Maintaining and improving a knowledge base of known issues and solutions
  • Integrate and collaborate with JFrog's R&D, QA, Release and Sales teams
  • Ability to work in flexible hours and weekends while needed
To be a Developer Support Engineer at JFrog you need…

Mandatory Requirements

  • BSc or equivalent in Computer Science, Computer Engineering, or a related technical field.
  • 2+ years of hands-on experience in technical roles (e.g., Tier 3 Support, NOC, Production Engineer, or Junior DevOps/SRE).
  • Proven ability to manage complex, escalated cases, involving multiple architectures across multiple platforms.
  • Deep experience in Linux (System Administration, Bash scripting, file systems).
  • Strong technical software-related debugging skills (Log analysis, root cause analysis, stack trace reading).
  • Ability to read and debug code in Java or another compiled language
  • Excellent spoken and written English.

Advantages 

  • Knowledge/experience with: Databases (SQL), LDAP, NGINX, Apache Tomcat.
  • Familiarity with the modern DevOps stack and lifecycle, including experience with CI/CD tools (Jenkins, GitHub Actions), Containerization (Docker, Kubernetes), Cloud Infrastructure (AWS/Azure), and IaC (Terraform).
  • Graduates of advanced DevOps certification programs

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