US - IT Manager

WHO WE ARE

Come join the company reinventing data security, empowering businesses to realize the full potential of their data. As the leading data security platform purpose-built for the cloud era, Cyera's mission is to reinvent how businesses secure data, enable agile collaboration, and boldly pursue new business opportunities. Trusted by security teams at leading global businesses, our team is proving that data security is the next big thing in cyber. Backed by the world's leading investors and working with a large and growing list of Fortune 1000 companies, we are looking for world-class talent to join us as we usher in the new era of data security.

THE OPPORTUNITY

The U.S. Region IT Manager will be a key leader within the global IT organization and will shape how we support hybrid work, site operations, device lifecycle, physical security, and service delivery excellence.

RESPONSIBILITIES:

•  Lead all IT infrastructure, site‑services and operations for the U.S. region, with primary focus on the NYC HQ site and our co‑working / satellite locations.
•  Manage and develop the regional IT/help‑desk team (6 people): oversight of hiring, onboarding, training, escalations, performance and career growth.
• Act as escalation point for regional IT incidents and major office/infrastructure issues: AV/meeting‑rooms, network (WAN/LAN/co‑working connectivity), badge/access systems, telecom/voice, end‑user devices (Mac, Windows, mobile).
•  Work closely with the Executive Team onsite (NYC) to deliver modern hybrid work experiences: meeting‑room tech, collaboration tools (Slack, Google Workspace, 1Password etc.), and flexible/hybrid user support.
•  Scale the infrastructure and service delivery to support headcount growth and new site openings: device procurement/lifecycle, MDM/endpoint management (Jamf/intune)service management (Jira Service Desk), vendor and contractor management.
•  Manage vendor/contractor relationships for site services: AV integrators, network carriers, security systems, telecom, facilities technology — ensuring SLAs, cost‑controls and standardization.
• Own physical security and compliance in the U.S. region: ensure access control, surveillance, site readiness, compliance with standards (including support for FedRAMP readiness) and asset management practices.
•  Define, track and report regional IT KPIs: device provisioning, onboarding speeds, help‑desk metrics (response/resolution), infrastructure uptime, site network performance, and user satisfaction indexes.
• Travel as required across U.S. region sites for site audits, deployments, stakeholder engagement, and readiness for expansion.

REQUIRED QUALIFICATIONS:

•  Proven experience in IT operations management within a rapid / hyper‑growth company (scaling headcount and sites).
• Strong track‑record of managing IT for multiple physical locations including HQ and satellite/co‑working offices, in a hybrid‑work model.
•  Demonstrated expertise in: AV / meeting‑room systems, network infrastructure (LAN/WAN/co‑working), physical security/access control systems, device lifecycle management (MacBooks, Windows, mobile), hybrid user support.
• Experience working in or with global IT teams and aligning regional operations with global strategy.
• Excellent vendor/contractor management skills: sourcing, negotiating, SLA management, cost control, service standardization.
• Strong stakeholder engagement skills: ability to interface with executive leadership, translate business priorities into IT deliverables, escalate and manage risk.
• Comfortable with travel and hands‑on engagements when needed.
•  Experience in compliance or regulated environments is highly desirable (FedRAMP, SOC2, asset‑management, etc).
• Excellent communication skills, both technical and non‑technical. Ability to lead change and standardize processes.

WHAT WE OFFER:

• A leadership role at a fast‑moving, cloud‑native security company where you will build the U.S. IT footprint and work directly with senior executives.
• Hybrid model: 3‑4 days/week in the NYC office with flexibility to meet business needs.
• Opportunity to scale with the company as we double our U.S./Canada/Latam workforce and open new sites.
• Competitive compensation, benefits and travel opportunities.
• Be part of the global IT leadership team, influence strategy, shape operations and build lasting impact.

COMPENSATION INFORMATION: 

In addition to a standard benefits and equity package, we offer a generous salary ranging from $150-175k + bonus. Final compensation will vary based on seniority and relevance of experience, location, and position requirements.

This role may be eligible for potential merit increases based on factors such as individual or company performance, time in role, and other discretionary factors.​

BENEFITS - Why Cyera? 

• Ability to work remotely, with office setup reimbursement
• Competitive salary
• Unlimited PTO
• Paid holidays and sick time
• Health, vision, and dental insurance
• Life, short and long-term disability insurance