Director of Business Systems

itrek launched in 2011 with a mission to empower leaders to engage their networks in meaningful Israel experiences, fostering an understanding and appreciation of Israel's unique culture, diversity, richness and complex reality. More than 25,000 graduate students representing 130 nationalities from schools in the U.S., Canada and Europe have traveled to Israel through itrek. Over the last two years, itrek has expanded beyond graduate school students by piloting Launchpad, a program that connects with mission aligned leaders and organizations to create Israel Treks for their influential peers and members. 

REALITY, now a key part of itrek, has led more than 3,000 influential leaders from diverse backgrounds and sectors—entertainment, policy, social innovation, technology, and more—on life-changing journeys to Israel over the past 15 years. Together, we inspire participants to deepen their leadership skills, build meaningful peer connections, and develop a nuanced understanding of Israel and the region.

Position Overview
As itrek grows in scope and complexity, we are strategically investing in systems and digital innovations to increase organizational effectiveness and elevate the Israel Trek experience for our programs' partners and participants. To drive this effort, itrek is seeking a Director of Business Systems to be responsible for guiding the strategic direction and operational execution of our technology ecosystem.

This position leads the Business Systems team ensuring that technology supports organizational strategy, program growth, and operational excellence. The Director will not only manage day-to-day systems operations but will also define governance, oversee portfolio-wide technology initiatives, and translate long-term organizational vision into sustainable, scalable systems solutions. 

Reporting directly to the Chief Operating Officer, the Director of Business Systems will have visibility and influence across the entire organization. This role requires a leader who has hands-on expertise in Salesforce and/or , and enterprise-level systems management. The Director will collaborate with leaders across the organization to proactively identify process improvements, implement solutions, and ensure that technology enables efficiency, collaboration, and impact.

This position will be instrumental in developing the infrastructure to support a growth-oriented nonprofit organization with offices in New York and Tel Aviv. The ideal candidate is excited to build something new, has a genuine passion for using technology to solve organizational challenges, and is eager to be a key part of the organization's transformation.

Primary Responsibilities
● Serve as a trusted advisor to the C-suite and senior leadership, bringing forward technology solutions that drive efficiency, scale, and innovation.
● Maintain and communicate a clear technology roadmap, ensuring transparency of priorities and timelines.
● Manage the Business Systems department providing oversight, resource management, and accountability.
● Scope, evaluate, and execute enterprise-level systems projects, ensuring alignment with organizational goals and successful implementation.
● Optimize and manage Salesforce and , embedding these tools across workflows and departments.
● Establish governance frameworks to ensure long-term adoption of systems.
● Manage all technology selection initiatives and develop a process for defining, selecting, and implementing new systems including software evaluation and operations requirements.
● Collaborate with department leaders to proactively identify improvements in processes, workflows, and constituent experiences.
● Partner with external vendors and consultants to deliver high-quality systems solutions.
● Drive organizational adoption through training, utilization, communication, user support, and identify opportunities for improvements and innovations.
● Ensure reported issues are resolved in a timely manner.

Skills and Qualifications
● 5+ years in business systems leadership; nonprofit or mission-driven organization experience a plus.
● Proven expertise in Salesforce and/or , with demonstrated ability to administer, customize, and integrate at scale.
● Strong experience in systems portfolio management, governance, and cross-functional project leadership.
● Excellent project management and execution skills; ability to manage multiple priorities in a fast-paced environment.
● Strong communication skills, written and verbal, in English are required.
● Experience in change management and strong relationship-building skills, with the ability to influence senior leaders and drive organizational change.
● Genuine passion for technology and for itrek's mission, with eagerness to shape the next stage of organizational growth.
● Team management experience is a plus.

Benefits
● Dynamic and fast growing non-profit organization
● Opportunity for travel to the U.S.
● Generous vacation time package
● Work from Anywhere weeks and a wellness stipend

itrek is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

itrek is a hybrid work environment with a minimum of two days per week in the office.