Customer Support Specialist

1 week ago

Haifa, Haifa, Israel Priority Software Full time ₪45,000 - ₪60,000 per year
What You'll Be Doing
  • Provide professional and efficient customer support while ensuring high customer satisfaction.
  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Identify and assess customer needs, troubleshoot issues, and provide appropriate solutions or escalate to the appropriate department if necessary.
  • Maintain a high level of product knowledge to effectively address customer questions and concerns.
  • Document all customer interactions and resolutions accurately and thoroughly in the company's CRM system.
  • Collaborate with other teams, including sales, marketing, and product development, to address customer issues and improve overall customer satisfaction.
  • Proactively identify opportunities to enhance the customer support process and contribute to continuous improvement initiatives.
  • Assist in the development of support materials, such as FAQs and knowledge base articles, to empower customers to self-serve when possible.

Requirements
  • Strong verbal and written Hebrew and English communication skills
  • 2+ years of experience in a Customer Support/ Succses position in a B2B software company
  • Availability to travel abroad and work at unusual hours
  • Excellent communication, training, and interpersonal skills with an aptitude for building strong customer relationships.
  • Skilled problem-solving abilities and approach
  • Highly organized and able to multi-task.
  • Confident, highly energized, self-motivated, and a true team player.
  • Possess the desire and ability to learn new technologies.
  • Experience in the Hospitality industry – great advantage.

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