Customer Success Representative

2 days ago


Rishon LeZiyyon, Central District, Israel Ness Technologies Full time ₪40,000 - ₪60,000 per year

לNESS דרוש/ה Customer Success Repesentative.

התפקיד כולל ליווי של לקוחות החברה מפתיחת תקלות ועד לפתרונן המלא.

בתפקיד זה ת/יהיה אחראי/ת על תפעול וניהול תקלות, תקשורת מול גורמים בארץ ובחו"ל, ומתן מענה מקצועי ויעיל ללקוחות.

מדובר בתפקיד המשלב תפעול, ניהול מטריציוני ושירות לקוחות ברמה הגבוהה ביותר.

עבודה היברדית ברעננה.

דרישות התפקיד:

  • שליטה באאוטלוק, ידע בסיסי באקסל (יצירת טבלאות ותחזוקת דו"ח יומי)- חובה.
  • יכולת ליזום תהליכים וקידומם אל מול הלקוח והטכנאי המטפל בקריאה- חובה.
  • אנגלית ברמה גבוהה (כתיבה, קריאה , דיבור)- חובה.

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