Customer Success Representative
2 days ago
לNESS דרוש/ה Customer Success Repesentative.
התפקיד כולל ליווי של לקוחות החברה מפתיחת תקלות ועד לפתרונן המלא.
בתפקיד זה ת/יהיה אחראי/ת על תפעול וניהול תקלות, תקשורת מול גורמים בארץ ובחו"ל, ומתן מענה מקצועי ויעיל ללקוחות.
מדובר בתפקיד המשלב תפעול, ניהול מטריציוני ושירות לקוחות ברמה הגבוהה ביותר.
עבודה היברדית ברעננה.
דרישות התפקיד:
- שליטה באאוטלוק, ידע בסיסי באקסל (יצירת טבלאות ותחזוקת דו"ח יומי)- חובה.
- יכולת ליזום תהליכים וקידומם אל מול הלקוח והטכנאי המטפל בקריאה- חובה.
- אנגלית ברמה גבוהה (כתיבה, קריאה , דיבור)- חובה.
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