Customer Solutions Engineer

7 hours ago

Tel Aviv, Tel Aviv, Israel Apono Full time ₪90,000 - ₪120,000 per year

At Apono we empower organizations to run in the cloud by aligning operations and security around access management.

Our platform provides companies with Just-In-Time and Just Enough access across their hybrid environments reducing the access risk while improving productivity. Apono has offices in New York and Tel Aviv and supports dozens of customers across the US and the world including large Fortune 500 companies, and was honored in Gartner's Magic Quadrant for Privileged Access Management.

What are we looking for?
As a Customer Solutions Engineer (EMEA), you'll be responsible for delivering technical expertise and guidance throughout the entire customer journey from product evaluations and demos, to onboarding and long-term value realization.

This is a hands-on role that combines solution architecture, technical onboarding, and relationship management. You'll work with a range of stakeholders from DevOps, Security, and Engineering teams across EMEA — while collaborating closely with your peers at Apono in Israel and abroad.

Responsibilities:
Pre-Sales (Evaluation & Architecture):

  • Support Account Executives during technical discovery and qualification.
  • Lead live demos, custom walkthroughs, and Proof-of-Values (PoV).
  • Design tailored solutions that integrate with customer infrastructure: cloud, IAM, CI/CD, and databases and more.
  • Address technical objections and guide prospects through successful evaluations.

Post-Sales (Onboarding & Success):

  • Own technical onboarding: assist with integration, configuration, and deployment.
  • Serve as the technical point of contact post-sale, ensuring product adoption and usage.
  • Monitor account health and proactively support expansion and optimization efforts.
  • Conduct customer enablement sessions and provide feedback to Product and Engineering.

Requirements:

  • 3–6 years in a customer-facing technical role (e.g. Solutions Engineer, TAM, DevOps Support, or Implementation Engineer).
  • Hands-on experience with cloud platforms (AWS, GCP, Azure), identity management, databases, and DevOps tooling.
  • Solid understanding of cloud security, access management, and infrastructure tools (e.g., Terraform, Kubernetes, Vault).
  • Understanding of access control, permissions models, and compliance/security needs in production environments.
  • Clear and confident communicator — able to translate technical detail into business value.
  • Comfortable managing multiple customer projects in parallel, especially across the EMEA region.
  • Based in Israel, fluent in English.

Nice-to-Have:

  • Background working with security-focused or compliance-heavy customers.
  • Prior experience at an early-stage or high-growth B2B startup.
  • Experience with cloud architecture and cloud services (e.g., AWS, GCP, Azure)

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