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Client Technical Expert

2 weeks ago

Tel Aviv, Tel Aviv, Israel NSO Full time

NSO Group provides vetted government agencies with cutting-edge technological solutions designed to prevent and investigate terrorism and crime. We are constantly exploring new technologies to address the next challenge in this dynamic, ever-changing market. Want to join us in making a difference (and have a lot of fun along the way)? Apply now

As a Client Technical Expert you will:

  • Provide our clients support and technical solutions, both remotely and at the client sites abroad
  • Track open support tickets and ensure they are handled until resolution
  • Analyze and resolve operational and technical issues raised by the client
  • Perform production system and infrastructure upgrades

If you have:

  • At least 2 years of experience in technical customer service (remote and face to face)
  • Experience in Windows and Linux operation systems
  • Experience in virtualization technologies (VMware, Hyper-V)
  • Experience in analyzing and monitoring TCP\IP networks
  • Experience in network monitoring platforms
  • High proficiency in English – written and verbal communication

It would be great if you also have:

  • Additional languages: fluent in Spanish
  • Experience working with CRM systems

Join NSO Group and make a difference

Job Type: Full-time