Technical Support Team Lead

9 hours ago

Tel Aviv, Tel Aviv, Israel InspHire Full time ₪60,000 - ₪120,000 per year

A fastest growing Cyber Intelligence company, that is rapidly establishing itself as a key player in the industry is looking for a Technical Support Team Lead to manage its amazing team. The role takes part in providing Technical Support for advanced and complex company's products.

It's a young innovative company that's building an exciting cutting-edge product based in Tel Aviv.


Responsibilities:

  • Lead the team as an independent team and developing workflows within and with other departments.
  • Guide, mentor, and enable personal development for team members to maintain a highly motivated and engaged team that delivers at high standards.
  • Guide the team to prioritize and perform operations when needed to resolve incidents as soon as possible.
  • Apply strong problem-solving skills on complex incidents and system (Linux and k8s) troubleshooting
  • Adjust and push to improve the client products by translating their needs from their real-time feedback and insights
  • Monitor clients' systems by using the most advanced technology in the industry.
  • Work closely with Technical Customer Support teams to solve complex incidents.
  • Manage clients' systems, working on the most advanced technology in the industry
  • Help clients by providing technical support remotely or onsite with system daily usage
  • Collaborate closely with Product Management teams, and R&D (QA, DevOps, IT & Deployment) in order to push for case resolution and product improvements
  • Work closely with Customer Success Teams in order to maintain a proactive success-oriented approach and strategic planning

Requirements:

  • 2+ years of proven experience in managing NOC/ technical support team.
  • 3+ years of experience with Technical Support/Technical Tiers
  • Experience of experience with Linux/Unix
  • Ability to work on multiple tasks
  • Experience with Dockers/Kubernetes
  • Familiar with Networking: Firewalls, Basic Network protocols (OSI Model, TCP/IP)
  • Flexible to cover non-standard work hours and take part in rotations on-call shifts for a rapidly growing company and have a sense of urgency and responsibility
  • Proficiency in English (spoken and written): Ability to communicate effectively with customers
  • Great communication skills
  • Ability to travel abroad up to 25%

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