IT Support Specialist

21 hours ago

Haifa, Haifa, Israel Insightec Full time ₪40,000 - ₪80,000 per year
  • Provide first and second-level technical support for employees
  • Handle day-to-day global IT service desk operations, including hardware and software setup, account troubleshooting, and end-user support
  • Manage the onboarding and offboarding process for employees, including IT equipment provisioning, SSO setup, and license assignment
  • Administer user accounts, passwords, security policies, and backup systems
  • Troubleshoot and resolve client-side networking and connectivity issues (e.g., VPN, video conferencing)
  • Provide support for peripheral hardware including printers, docking stations, monitors, and external devices
  • Support infrastructure projects and digital applications tickets - 1st tier support, and manage Windows-based endpoints
  • Serve as the primary technical contact for shore-based office users
  • Maintain accurate IT asset inventory and ensure up-to-date documentation
Requirements
  • Minimum 5 years of experience in an enterprise IT Helpdesk environment.
  • Strong hands-on experience with:
  • Microsoft Windows 11 deployment and support
  • Microsoft Windows 7, 10 support
  • Office 365 suite, Exchange Online, SharePoint Online, Teams
  • Microsoft Intune, Microsoft Entra ID (Azure AD), and Microsoft Azure
  • Active Directory (users, computers, and GPO management)
  • Proficiency in:
  1. Computer hardware setup and troubleshooting
  2. client-side networking: TCP/IP, DNS, DHCP, VPN, Wi-Fi, and basic troubleshooting of switches, and firewalls
  3. PowerShell scripting for automation and troubleshooting
  • Excellent communication skills in English and Hebrew
  • Strong service orientation, self-motivation, and ability to work well in a team
  • Strong organizational and documentation skills
  • Fast learner, willing to expand knowledge in new IT technologies
Advantages:
  • Maintain and support Palo Alto Networks firewalls (basic troubleshooting, connectivity, and user access).
  • Experience using Freshservice
  • Familiarity with Admin By Request or similar PAM tools
  • Knowledge of or interest in IT automation and AI tools
  • Experience with Linux (basic troubleshooting)

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