Customer Success Specialist

12 hours ago

Haifa, Haifa, Israel EasyDo Full time ₪40,000 - ₪80,000 per year

EasyDo is a fast-growing SaaS B2B company that provides a Fill&Sign automation platform for businesses to simplify their document signing process and Full HR Management system. We seek a dedicated and proactive
Customer Success Specialist
to ensure customer satisfaction and retention.

Responsibilities

  • Build and maintain strong relationships with customers to understand their needs and ensure they succeed with EasyDoc's platform
  • Provide prompt and effective customer support, addressing inquiries and resolving issues efficiently
  • Onboard new customers and guide them through successful implementation and adoption of the platform
  • Encourage customer engagement with the product to reduce churn and increase retention
  • Identify opportunities to enhance customer satisfaction and improve usage patterns
  • Collaborate with internal teams, including product development and sales, to enhance the customer experience
  • Advocate for customer needs and provide insights to help improve the product
  • Maintain accurate customer records and data in the CRM system

Qualifications

  • Minimum of 3 years of experience in customer success, support, or account management
  • Strong communication and interpersonal skills
  • Analytical and problem-solving skills to anticipate and resolve customer issues
  • Experience with SaaS B2B platforms is preferred
  • Ability to work independently and collaboratively with teams
  • Proficiency with CRM systems and MS Office Suite
  • Passion for customer satisfaction and success

At EasyDoc, we value diversity and inclusivity. We encourage candidates from all backgrounds to apply. If you are customer-focused, enjoy a fast-paced environment, and are passionate about delivering excellent service, we would love to hear from you

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