Sr Staff Software Architect

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

The Role

As the Senior Staff Architect for the AI Security team, you will own the architecture that safeguards ServiceNow's GenAI initiatives. Partnering closely with security researchers, AI specialists, and software engineers, you will turn cutting-edge research into robust, production-ready solutions. You'll also be the key liaison between AI Security and the wider Product and Infrastructure architecture communities—keeping them informed of our roadmap and ensuring our team is aware of broader company initiatives and how to integrate with them. Reporting directly to the Director of AI Security, you will lead engineering execution while championing secure, scalable design. 

What you'll do:

• Design and build clean, reusable, and scalable systems that secure LLMs, generative AI, and other advanced ML technologies. 
• Translate research into reality by collaborating daily with security researchers and AI experts, guiding engineers to implement their vision. 
• Interface with Product & Platform Architects to embed securitybydesign into new features and existing workflows, and to align roadmaps in both directions. 
• Shape new products and features while continuously improving our existing tool suite. 
• Set engineering best practices (code reviews, testing, CI/CD) and drive technical excellence. 
• Mentor and lead engineers, fostering knowledgesharing and professional growth across the team. 

To be successful in this role, you have: 

• 10+ years of industry experience, including expertise and handson software development in Java 
• (Bonus) Python 
• Proven record architecting largescale, distributed systems in cloud and Kubernetes environments. 
• Deep knowledge of microservices / serviceoriented architectures and modern DevOps practices. 
• Excellent written and verbal communication skills—able to influence and align diverse stakeholders. 
• Ability to own and derisk multiple highimpact projects spanning several teams. 
• Comfort using Generative AI tools to boost productivity. 
• (Strong Bonus) Experience working with LLMs, MCP, A2A, multi agent systems 
• (Bonus) Experience building security or AIsecurity products. 
• (Bonus) Exposure to AI systems, data science, or dataengineering pipelines. 
• Strong organizational, leadership, and presentation abilities. 
• BS/MS in Computer Science, Engineering, or a related discipline. 

Join us to secure the next generation of AI at ServiceNow and help every enterprise work better, faster, and more safely than ever before. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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