Customer Success Manager

2 days ago

Tel Aviv, Tel Aviv, Israel Wix Full time
Company Description

Wix makes it possible for anyone to succeed online. Since 2006, we've grown to around 5,500 employees in 22 countries, launched over 40 products, and serve over 243 million users and their visitors worldwide. At Wix, we push you to innovate, evolve in non-traditional ways, and collaborate. We operate in small teams that work closely together at a high level. 

Although we're already industry leaders in web creation and business, our work is nowhere near done. Our goal is to become the main engine of the Internet so we can create a more open web for all. 

We're proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcome, and anyone has the right to succeed.

Job Description

  • Be responsible for Wix's Largest strategic accounts relationships, and work with diverse internal teams across the organization

  • Learn customers' technical and business environments to take full responsibility for customer growth and partnership success

  • Master the platform capabilities and obtain a good understanding of integration, data structure, and funnel flows

  • Interpret customer requirements into product capabilities, keeping customer goals, objectives and business processes in mind to propose the best solutions

  • Ensure customer buy-in throughout the process by ensuring qualitative, timeous, and on-budget delivery

  • Manage QBRs and ABRs

Qualifications

  • 7 years of experience working in Account Management/Customer Success

  •  Experience managing large strategic accounts

  • Industry experience (SaaS preferred)

  •  Deep understanding of the user journey, process, marketing, GTM, integrations, and data analysis

  •  Impeccable written and verbal communication skills

  •  Excellent presentation skills

  • Proven experience in increasing customer satisfaction, adoption, growth, and retention

  • Flexible and able to work under pressure and thrive in a multi-tasking environment

  • Bonus points if you have project management experience, have worked across multiple organization functions, have a technical background, and/or have worked with Fortune 500 clients

Additional Information

We are Wix's Channels Division. We're a B2B business unit focused on creating and cultivating relationships with various enterprises such as global Telecoms, Directories, SaaS platforms, and large-scale companies. Our goal is to successfully design and deliver a value-driven Channel engagement, driving SMB traffic with high conversion rates. We're looking for a Senior Customer Success Manager to manage Wix's Largest strategic accounts.

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