Customer Success Manager

9 hours ago

Tel Aviv, Tel Aviv, Israel InspHire Full time ₪60,000 - ₪120,000 per year


An Israeli company that enables to easily build, run, and scale dream workflows on one platform is looking for a Customer Success Manager. You'll join the Customer Success team based in Tel Aviv, Israel.

The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the company's platform, they are able to provide a unique level of consultation and inspiration to their customers. It's an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.



About The Role
  • Build strong relationships with the clients to understand their needs and ensure their success with the platform
  • Serve as the main point of contact and liaison between clients and the rest of the teams
  • Empower customers to connect their goals and challenges with the solution in the platform
  • Take ownership of new accounts and manage their onboarding
  • Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
  • Stay in touch with clients to ensure that they're realizing the full potential of the platform
  • Build, own, and execute client success and engagement plans
  • Navigate client organizations to uncover additional product applications & opportunities for partnership
  • Spearhead internal cross-functional improvement projects
  • Represent voice of the customer and influence product development roadmap
  • Partner with Consulting and Product teams on upsell, cross-sell, and expansion opportunities


Your Experience & Skills
  • 3+ years of B2B SaaS customer success, account management or consulting experience
  • Superb written and verbal communication skills (Hebrew and English)
  • Positive attitude, empathy, and high energy
  • Ability to take initiative and adapt
  • Prior experience in strategy consulting - advantage
  • Strong customer-facing and presentation skills with the ability to establish credibility with executives
  • BA or BS degree
  • German or French speaker - Advantage

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