Customer Success Manager

3 days ago

Tel Aviv, Tel Aviv, Israel BIScience Full time ₪120,000 - ₪240,000 per year

About BIScience

BIScience is an Internet technology company pioneering the world of digital media and audience intelligence with innovative technologies, harnessing user-centric data at scale to bring new insights into the online marketing industry and audience analytics. Our product suite helps online marketers, media buyers, brand managers, sales managers, and business analysts benchmark marketing and advertising effectiveness, perform digital behavioral journey analysis, get an outlook on competitive intelligence, purchase intent, brand engagement, eCommerce activities, and analyze targeted and behavior-based online information.

BIScience is a fast-growing global company with customers spanning from more than 60 markets including fortune 500 companies.

About the Position

BIScience is seeking an experienced
Customer Success Manager
to join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions. You will also collaborate closely with the Sales team to identify growth opportunities within accounts.

The Ideal Candidate

We are looking for someone with a strong background in data services, who possesses robust analytical and Excel skills, and ideally, previous experience working with data-driven or SaaS products. You should have a keen interest in technology and business and be comfortable in a customer-facing role, serving as the primary technical and commercial contact and advocate for our clients. Strong organizational and project management skills, along with the ability to multitask across several priorities, will be key to success in this position.

Responsibilities:

  • Serve as the main point of contact for customer sales and technical requests.
  • Identify potential upsell and cross-sell opportunities and collaborate with the Sales team to pursue them (not responsible for directly closing additional sales).
  • Facilitate new account setups and ongoing user management.
  • Act as the customer's advocate internally, collaborating with product management, engineering, sales, and finance teams.
  • Track and monitor technical cases, proactively identifying areas of concern to ensure timely resolution.
  • Manage multiple client projects simultaneously, ensuring deliverables are met on time and with high quality.

Qualifications:

  • 3-5 years of experience as a Customer Success Manager, ideally within a data-driven or SaaS environment.
  • Bachelor's degree in Computer Science, Industrial Engineering, or a related field.
  • Strong analytical skills and advanced proficiency in Excel – required.
  • Familiarity with CRM systems – required.
  • Experience with SQL – advantage.
  • Technical understanding of web environments; hands-on coding experience (JavaScript familiarity preferred) – advantage.
  • Fluency in English, with excellent communication skills.
  • Spanish or French language skills – advantage.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • A proactive, customer-focused approach with a strong team-player mindset.

If you're a detail-oriented professional with strong data expertise, a passion for customer success, and the ability to support a global client base, we'd love to hear from you

  • Customer Success Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Vegan-Friendly Full time ₪70,000 - ₪120,000 per year

    Customer Success ManagerVegan Friendly US & UKHybrid Position (Tel Aviv Offices)About usVegan-Friendly is a non-profit organization dedicated to promoting the vegan lifestyle. We certify restaurants and businesses that offer substantial and varied vegan options, and we certify products that are 100% vegan and do not cause harm to animals during their...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel ProfitZon Full time ₪60,000 - ₪80,000 per year

    Location:Hybrid (Israel)Full-time | Sunday–Thursday, 08:00–17:00 (break 13:00–14:00)About ProfitzonProfitzon is Israel's leading company helping individuals become successful Amazon business owners — without needing prior experience or time investment.We build, operate, and scale Amazon FBA stores end-to-end for hundreds of clients in Israel.Now...

  • Customer Success Manager

    5 days ago

    Tel Aviv, Tel Aviv, Israel Rayzone Group Full time ₪120,000 - ₪240,000 per year

    Rayzone Group, a leading cyber intelligence solutions provider, is seeking a dynamic and technically skilledCustomer Success Manager (CSM)to join our growing team. This role begins as amaternity leave replacementfocused on Customer Success and will evolve into ahybrid position combining CSM and Presales Engineering responsibilities.This is a unique...

  • Customer Success Manager

    3 days ago

    Tel Aviv, Tel Aviv, Israel Rayzone Group Full time ₪120,000 - ₪180,000 per year

    Rayzone Group, a leading cyber intelligence solutions provider, is seeking a dynamic and technically skilled Customer Success Manager (CSM) to join our growing team. This role begins as a maternity leave replacement focused on Customer Success and will evolve into a hybrid position combining CSM and Presales Engineering responsibilities.This is a unique...

  • Customer Success Manager

    5 days ago

    Tel Aviv, Tel Aviv, Israel Check Point Software Full time ₪90,000 - ₪120,000 per year

    Why Join Us?Join Veriti, Threat Exposure, a Check Point company, and help redefine Threat Exposure Management.Founded in 2021, Veriti pioneered the Preemptive Exposure Management (PEM) category - automating risk remediation across complex, multi-vendor environments. With continuous assessments and integrations with 70+ security tools, Veriti empowers teams...

  • Customer Success Manager

    5 days ago

    Tel Aviv, Tel Aviv, Israel BIScience Full time ₪90,000 - ₪120,000 per year

    BIScience is seeking an experiencedCustomer Success Managerto join our fast-growing team. In this role, you will play a pivotal part in supporting our local and international customers by providing technical assistance, account management, and proactive solutions. You will also collaborate closely with the Sales team to identify growth opportunities within...

  • Customer Success Manager

    1 week ago

    Tel Aviv, Tel Aviv, Israel monday insights Full time ₪90,000 - ₪120,000 per year

    We are , a global software company transforming how businesses run. Our product suite can adapt to the needs of diverse industries and use cases within one powerful platform, empowering ~245,000 customers worldwide to reimagine how work gets done, drive greater efficiency, and scale like never before.With over 2,500 employees across the globe, we grow by...

  • Customer Success Manager

    1 week ago

    Tel Aviv, Tel Aviv, Israel hear Full time ₪60,000 - ₪80,000 per year

    About usHear is an innovative early-stage startup dedicated to shaping the future of conversational intelligence. We are passionate about AI, technology, and addressing real-world challenges. We uphold high safety standards for our products and foster a collaborative environment with exceptional people.About the roleWe are looking for a proactive and...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Riverside Full time ₪120,000 - ₪180,000 per year

    For many of us there's that one podcast we never miss, and video content is part of our daily routine, whether it's professional or personal. But how many of us truly understand the effort that goes on behind the scenes? Here at Riverside, we know it well. That's exactly why we built an AI-powered platform that helps content creators, podcasters, marketeers,...

  • Customer Success Manager

    2 weeks ago

    Tel Aviv, Tel Aviv, Israel Anecdotes Full time ₪90,000 - ₪120,000 per year

    We are looking for a proactive and experiencedCustomer Success Managerto join our global team. As a CSM at Anecdotes, you will be responsible for ensuring our clients achieve maximum value from our solutions, guiding them through implementation, providing ongoing support, and serving as a liaison between the client and internal teams. Your role will be...